建设项目业主对承包商信任影响因素及评价研究

发布时间：2018-12-11 12:27

【摘要】：改革开放以来,中国经济快速发展,建筑业逐渐成为国民经济的支柱产业。随着建筑市场的繁荣,承包商的数量不断增多,对于业主而言,选择合适的承包商对于建设项目的价值和目标的实现至关重要。本文以此为出发点,探讨将推荐信任即承包商前业主的推荐引入建设项目承包商选择中,研究业主对曾有过合作的承包商的信任影响因素及信任度评价。本文以业主对曾有过合作的承包商的信任为研究对象。首先,通过对已有文献的分析、总结,并联系建设项目的特点,将建设项目业主对曾有过合作的承包商信任的影响因素分为承包商特征、项目中交互情况、项目完成及后续情况和合作情况四个维度,以此为基础构建了建设项目业主信任的理论模型。其次,通过问卷调查方式获得207份有效问卷,利用问卷数据通过SPSS20.0与AMOS21软件检验理论模型及研究假设,并对模型进行修正,结果表明承包商能力、交流沟通、争端的处理、项目目标完成情况、售后服务与合作经历均是业主信任的关键驱动因素。最后,以通过结构方程模型验证的关键因素为评价指标建立建设项目业主对承包商信任度评价的指标体系,采用BP神经网络构建信任度的评价模型,对建设项目业主信任度进行评价,评价结果验证了以关键影响因素构建建设项目业主信任度指标体系的合理性与有效性。本文通过对业主对曾合作过的承包商信任影响因素及信任度评价的研究,丰富了建设项目领域信任的研究,并为将推荐信任用于建设项目承包商选择奠定了基础。
[Abstract]:Since the reform and opening up, China's rapid economic development, the construction industry has gradually become the pillar industry of the national economy. With the prosperity of the construction market, the number of contractors is increasing. For the owner, it is very important to select the right contractor for the realization of the value and goal of the construction project. This paper takes this as the starting point to discuss the influence factors and the evaluation of the company's trust to the contractor who has ever cooperated with the former contractor in the selection of the contractor in the construction project. This paper focuses on the employer's trust in the contractor who has ever cooperated. First of all, through the analysis and summary of the existing literature, and according to the characteristics of the construction project, the factors that affect the owner's trust in the contractor have been divided into the characteristics of the contractor and the interaction in the project. Based on the four dimensions of project completion and follow-up and cooperation, the theoretical model of building project owner trust is constructed. Secondly, 207 valid questionnaires are obtained by questionnaire, and the theoretical models and research hypotheses are tested by SPSS20.0 and AMOS21 software, and the model is modified. The results show that the contractor has the ability to communicate, communicate and deal with disputes. The completion of project objectives, after-sales service and cooperation experience are the key drivers of the owner's trust. Finally, the key factors verified by the structural equation model are taken as the evaluation index to establish the evaluation index system of the employer's trust to the contractor, and the BP neural network is used to build the evaluation model of the trust degree. This paper evaluates the trust degree of the owner of the construction project, and the evaluation result verifies the rationality and validity of constructing the index system of the trust degree of the owner of the construction project with the key influencing factors. In this paper, the author studies the factors affecting the contractor's trust and the evaluation of the trust degree, which enriches the research on the trust in the construction project field, and lays a foundation for the application of the recommended trust to the contractor selection of the construction project.
【学位授予单位】：哈尔滨工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F426.92;F274

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