基于扎根理论的员工劳动关系满意度质性研究

发布时间：2019-03-16 17:29

【摘要】：员工劳动关系满意度对企业生产经营、劳资关系、社会和谐具有重要影响,在中国已经成为广受关注的社会焦点问题。文章基于扎根理论,通过访谈资料的三级编码分析,构建了劳动关系满意度理论模型。该模型揭示:(1)企业满足能力由企业发展和雇主投入意愿两个要素决定,制约着员工实际权益的获得,是劳动关系满意度产生的前提条件;(2)员工对其实际权益获得、劳动争议管理与和谐文化建设方面的认知构成了员工对劳动关系满意度的评价依据,且劳动争议管理可向员工实际权益诉求满足程度发生转化;(3)劳动关系满意度的不同水平可诱导不同类型的员工应对行为,但态度对行为的影响过程还会因社会参照规范而产生差异。
[Abstract]:The satisfaction degree of employee labor relations has an important influence on the production and management of enterprises, labor relations and social harmony, and has become a social focus issue of great concern in China. Based on the root-rooted theory and the three-level coding analysis of interview data, this paper constructs a theoretical model of labor relationship satisfaction. The model reveals that: (1) the satisfaction ability of an enterprise is determined by the development of the enterprise and the willingness of the employer to invest, which restricts the acquisition of the employees' real rights and interests, and is the precondition for the production of the satisfaction degree of the labor relations; (2) the employees' recognition of their actual rights and interests, the management of labor disputes and the construction of harmonious culture constitute the evaluation basis of employees' satisfaction with labor relations, and the management of labor disputes can be transformed into the satisfaction degree of employees' actual rights and interests claims; (3) different levels of satisfaction with labor relations can induce different types of employees' coping behaviors, but the process of the influence of attitude on behavior will also be different due to social reference norms.
【作者单位】：吉林大学商学院;
【基金】：吉林大学基本科研业务费哲学社会科学研究项目(2016BS015)
【分类号】：F272.92

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