太平洋寿险渠道管理系统项目风险管理研究

发布时间：2018-08-07 18:40

【摘要】：伴随着国内金融IT外包市场逐渐由培育期向成长期的深入发展,用户的需求范围不断拓展,且力度不断加大,IT外包服务的市场越来越大,利润率比传统IT行业较高,因此,国内金融IT服务供应商同业竞争十分激烈。金融客户在与IT外包商多年的合作过程中,逐渐完善对IT外包商的管控体系,在项目外包建设方面,不仅注重项目前期招标过程中对外包商的选择,更加注重考察项目建设中外包商对项目实际管理和建设水平。渠道管理系统建设项目是上海新致软件公司进军国内金融保险IT业,承接的第一个大项目,其具有一定的标杆意义。对于缺乏类似项目建设经验的新致公司来说,怎么将本项目建设好,是一个要面临的重大问题。本文认为,应从最基本的项目管理角度入手,加强质量与进度管理,并辅之全方位的风险管理实践,降低项目失败的概率首先,本文对基于CMMI的风险管理流程进行了阐述与研究。其次,本文将此风险管理流程运用到本项目的建设实践过程当中,主要分三部分来阐述：第一部分,研究项目的风险管理准备工作与流程；第二部分,利用工具识别出项目面临的主要风险,然后对识别出的风险进行分析与评估,第三部分,根据进度管理,质量管理,人力资源管理,沟通管理方面等相关知识制定了风险缓解措施。最后,对实施此风险管理流程的效果进行定性与定量分析。本文不仅对新致公司的项目管理和太平洋保险IT项目外包管理有实践指导意义,也对其它类似IT项目的建设过程起到一定的参考作用。
[Abstract]:With the gradual development of domestic financial IT outsourcing market from the cultivation period to the growing period, the range of users' demand is constantly expanded, and the market of IT outsourcing services is increasingly larger and the profit margin is higher than that of the traditional IT industry. Competition among domestic IT service providers is very fierce. In the process of cooperation between financial customers and IT outsourcing companies for many years, they gradually improve the control system of IT outsourcing companies. In the field of project outsourcing construction, they not only pay attention to the selection of external contractors in the pre-project bidding process. More attention should be paid to the actual management and construction level of the project by the outsourcers. The channel management system construction project is the first big project that Shanghai Xinzhi Software Company has entered into the domestic financial insurance IT industry, which has certain benchmarking significance. How to build this project well is an important problem for Xinzhi Company, which lacks experience of similar project construction. In this paper, we should start from the most basic project management angle, strengthen the quality and schedule management, and supplement the all-around risk management practice to reduce the probability of project failure. This paper expatiates and studies the risk management process based on CMMI. Secondly, this paper applies this risk management process to the construction practice of the project, mainly divided into three parts: the first part, the study of the project risk management preparation and process; the second part, Use the tools to identify the main risks faced by the project, and then analyze and evaluate the identified risks. The third part, according to progress management, quality management, human resources management, Communication management and other related knowledge to develop risk mitigation measures. Finally, the effect of implementing this risk management process is analyzed qualitatively and quantitatively. This paper not only has practical guiding significance for the project management of Xinzhi Company and Pacific Insurance IT project outsourcing management, but also plays a certain reference role in the construction process of other similar IT projects.
【学位授予单位】：华东理工大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F274;F842.3

【参考文献】