船舶检验机构绩效管理优化研究

发布时间：2018-11-28 19:05

【摘要】：我国自20世纪80年代逐渐转向市场经济体制改革,与市场经济相适应的灵活、高效、精简、透明的行政管理体制及管理方式成为政府改革的必然要求。推进政府绩效管理是新时期我国政府行政管理方式改革的方向。船舶检验机构是从事船舶法定检验公共服务的行政性事业单位,其绩效管理与狭义的政府绩效管理有所不同,其具有与专业技术工作紧密结合、业务工作绩效不仅体现在工作的结果更体现在工作的过程中的特点,狭义的政府绩效管理工作方式对其并不完全适用,其在广义的政府组织中具有独特代表性。目前国内关于船舶检验机构的研究还都停滞在质量管理体系的建立与运行上,关于其绩效管理的研究几乎没有,关于如何通过与其质量管理体系的结合、利用质量管理体系的运行结果优化期绩效管理的研究尚无先例,这是本文的创新之处。本文通过大量的文献研究和实地调研,以X省船舶检验局为例：首先指出当前我国船舶检验机构绩效管理的现状、存在的问题。当前我国各级船舶检验机构绩效管理存在绩效目标设置不合理、绩效监控流于形式、绩效反馈及诊断不足、绩效考评结果信度低、绩效考评中的公众参与不足等问题。其次,对当前我国船舶检验机构绩效管理存在问题从行政管理体制改革不到位、理论认识与实践经验不足、行政管理资源有限以及船舶检验机构绩效管理的特殊性等四个方面进行原因分析；提出当下完善我国船舶检验机构绩效管理有赖于多渠道的解决方式,有赖于行政管理体制改革的不断完善,有赖于加大对绩效管理有关人员培训,同时也可以通过其它辅助手段提高绩效管理能力,那就是利用覆盖全部专业技术工作过程的质量管理体系,来优化绩效管理。再次,文章提出利用质量管理体系优化绩效管理存在节约资源、提高工作效率、利于两个管理工具互补的必要性；具备管理理念一致、管理原则兼容、以及高度契合的过程方法的可行性。最后,文章论述了利用质量管理体系优化绩效管理的具体对策。可以通过质量管理体系质量策划与绩效计划整合、体系监视测量与绩效监控相结合、质量管理体系内部审核与绩效考评相结合、管理评审与绩效反馈相结合等环节,实现质量管理体系管理成果对绩效管理的优化。船舶检验机构绩效管理研究不仅对于全国的船舶检验机构具有重要的指导和借鉴意义,更丰富了我国政府绩效管理基础研究,对于推进我国政府绩效管理具有重要意义。
[Abstract]:Since the 1980s, China has gradually turned to the reform of the market economy system. The flexible, efficient, concise and transparent administrative system and management mode adapted to the market economy have become the inevitable requirements of the government reform. Promoting government performance management is the direction of government administration reform in the new period. Ship inspection organization is an administrative institution engaged in statutory inspection of ships. Its performance management is different from the narrow sense of government performance management, and it is closely combined with professional and technical work. Business performance is not only reflected in the results of work but also in the process of work characteristics. The narrow government performance management work mode is not fully applicable to it, and it has a unique representation in the broad government organizations. At present, the domestic research on ship inspection institutions is still stagnant in the establishment and operation of quality management system, there is almost no research on its performance management, about how to combine with its quality management system, There is no precedent to study the performance management in the optimal period of the operation result of the quality management system, which is the innovation of this paper. In this paper, through a lot of literature research and field research, take X Province ship Inspection Bureau as an example: first of all, points out the current situation and existing problems of the performance management of ship inspection institutions in China. At present, there are some problems in the performance management of shipbuilding inspection institutions at all levels in our country, such as unreasonable performance target setting, performance monitoring as a formality, insufficient performance feedback and diagnosis, low reliability of performance appraisal results, insufficient public participation in performance appraisal and so on. Secondly, the problems existing in the performance management of ship inspection institutions in our country are not in place from the reform of the administrative management system, and the theoretical understanding and practical experience are insufficient. The reasons for the limited resources of administrative management and the particularity of ship inspection organization performance management are analyzed. It is pointed out that the improvement of the performance management of ship inspection institutions in our country depends on the multi-channel solution, the continuous improvement of the administrative management system reform, and the increasing training of the personnel concerned in the performance management. At the same time, we can improve the performance management ability by other auxiliary means, that is, to optimize the performance management by using the quality management system which covers all the professional technical work processes. Thirdly, the paper points out that it is necessary to optimize performance management by using quality management system to save resources, improve work efficiency and benefit two management tools to complement each other. Has the management concept consistent, the management principle is compatible, and the highly consistent process method feasibility. Finally, the paper discusses the concrete countermeasures to optimize the performance management by using the quality management system. Through quality management system quality planning and performance planning integration, system monitoring and measurement and performance monitoring, quality management system internal audit and performance evaluation, management review and performance feedback, and other links, To achieve the quality management system management results to optimize performance management. The research on the performance management of ship inspection institutions not only has important guidance and reference significance for the national ship inspection agencies, but also enriches the basic research on the performance management of our government, and is of great significance to the promotion of government performance management in our country.
【学位授予单位】：广西大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：U692.7

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