F有限公司风电服务流程优化研究

发布时间：2018-01-08 19:14

本文关键词：F有限公司风电服务流程优化研究　出处：《电子科技大学》2015年硕士论文　论文类型：学位论文

【摘要】：随着当前社会经济、科学技术迅猛发展,竞争日益激烈,传统企业的生存已经极为艰难。制造型企业服务化转型是当前世界制造业发展的一个重要趋势。而对于传统的制造型企业来说,转型并非一句空话,需要通过对服务各项工作的不断优化才能完成,其中最基本的一项工作就是对服务流程的优化。企业业务流程的优化可以使企业更具有竞争力,对产业快速成长具有十分重要的意义。我国风电产业近10年得到飞速的发展,装机容量也不断提升,这样的发展同时带来了对服务业务的大量需求。纵观世界风电产业发展,企业在研发、生产、销售等一系列的工作完成后,价值的体现需要在服务环节进行验证,无数大型的风电企业制造商依靠服务提升企业增值空间。F公司作为国内风机制造企业,同样需要通过对服务业务的优化,提高工作效率,降低运营成本,提升服务链的产业价值,使企业更具有竞争力。本文在梳理业务流程优化的基础上,首先对流程优化的定义和相关理论进行阐述,同时,对流程优化的方法和工具进行介绍。其次,对F公司的服务流程进行分析,主要涉及F公司简介、目前服务流程的实际状况,目前服务流程的分析及其存在的问题。然后,对F公司流程优化进行总述。包含的内容有:F公司服务流程优化设计的目的和原则;F公司流程的主体设计内容;优化流程中各支持职能工作的设计;F公司服务流程执行工作的考核及相关制度。再者,对F公司优化后的服务流程的实施及效果进行阐述。包含的内容有:新服务流程的实施措施;新流程的数据采集及分析;新流程的与旧流程的效果对比。最后,对F公司服务流程优化工作做出结论。
[Abstract]:With the rapid development of science and technology, the competition is becoming increasingly fierce. The service transformation of manufacturing enterprises is an important trend in the development of manufacturing industry in the world. For traditional manufacturing enterprises, transformation is not an empty word. It is necessary to optimize the service work continuously, one of the most basic work is the optimization of the service process. The optimization of the business process can make the enterprise more competitive. It is of great significance to the rapid growth of the industry. The wind power industry in China has been rapidly developed in the past 10 years, and the installed capacity has been continuously improved. This development also brings a lot of demand for service business. Throughout the world wind power industry development, enterprises in R & D, production, sales and other a series of work completed. The embodiment of value needs to be verified in the service link. Numerous large wind power enterprise manufacturers rely on services to enhance the value-added space of enterprises. F company as a domestic fan manufacturing enterprises. We also need to optimize the service business, improve work efficiency, reduce operating costs, enhance the industrial value of the service chain, and make enterprises more competitive. First of all, the definition and related theory of process optimization are described, at the same time, the methods and tools of process optimization are introduced. Secondly, the service flow of company F is analyzed, mainly involving the introduction of company F. The actual situation of the current service flow, the analysis of the current service process and the existing problems. Then, the paper gives a general description of the process optimization of F company. The content includes the purpose and principle of the optimization design of the service flow in the company of: F; The main body design content of F company process; Optimize the design of support functions in the process; F company service process implementation evaluation and related systems. Thirdly, the implementation and effect of the optimized service flow of F company are described. The contents include: the implementation of the new service process measures; Data acquisition and analysis of the new process; Compare the effect of the new process with the old one. Finally, draw a conclusion on the service process optimization of F Company.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F426.61

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