深圳市F街道办事处绩效管理研究

发布时间：2018-05-04 07:53

本文选题：街道办事处 + 绩效管理　；参考：《华中师范大学》2015年硕士论文

【摘要】：绩效管理最早被英、美等西方国家运用于政府改革,一定程度上帮助其解决了因效率低下、机构臃肿、资源浪费等带来的信任危机和管理危机。我国改革开放以后,尤其是社会主义市场经济体制的建立以及现代社会群众公民意识的提升,所有这些要求政府更好地履行公共服务职能。因此,从20世纪90年代开始,我国一些地方政府纷纷开始进行绩效管理的探索。其中,深圳市从2007年开始全面探索实施政府绩效管理,经过多年的实践积累在全国处于领先地位。在深圳市政府绩效管理全面开展并取得成效的大背景下,基层街道如何有效开展绩效管理,从而进一步转变政府职能、提升行政效能就成为亟需解决的问题。本文选择深圳市非常具有代表性的F街道办事处绩效管理进行研究。全文主要采用文献分析法、调查研究法和归纳分析法来展开研究,按照提出问题-分析问题-解决问题的逻辑结构谋篇布局。首先,对绩效、绩效管理及政府绩效管理等概念进行了界定,对政府绩效管理理论进行了概述,为后续研究具体问题打好基础。其次,对国内外政府绩效管理的发展进行了分析。介绍英、美国家绩效管理发展的历程,总结可供借鉴的经验。此外,进一步分析国内绩效管理的实践,整理出我国绩效管理存在的普遍性问题。第三部分,在描述F街道绩效管理现状的基础上,提出F街道绩效管理存在的问题并加以分析。F街道存在被考核对象未分类、考核指标设置不科学、评估参与主体单一、考核结果等次划分及运用存在问题、绩效督查未持续有效开展、绩效反馈与沟通流于形式、绩效管理信息系统使用率低等问题。以上诸多问题导致F街道绩效管理的作用未得到充分发挥。最后,在全面分析的基础上提出优化F街道绩效管理工作的对策。包括提高政府和群众对政府绩效管理的认识；通过选择有效的评估方法、运用平衡计分卡理论构建科学合理的指标体系、引入多元绩效评估主体等途径来完善绩效评估体系；通过切实落实绩效督查和面谈制度进一步完善绩效监督与反馈机制；通过提高绩效管理信息系统使用率,实现绩效管理工作信息化等等。
[Abstract]:Performance management was first applied to government reform in western countries such as the United Kingdom and the United States. To a certain extent, performance management helped to solve the trust and management crises brought about by inefficiency, bloated institutions, and waste of resources. After China's reform and opening up, especially the establishment of the socialist market economy system and the promotion of the civic consciousness of the masses in modern society, all these require the government to perform the public service function better. Therefore, since 1990's, some local governments in China have begun to explore performance management. Among them, Shenzhen City from 2007 to explore the implementation of government performance management, after many years of practice accumulation in the leading position in the country. Under the background of Shenzhen municipal government's performance management being carried out in an all-round and effective way, how to carry out the performance management effectively in the grass roots streets, thus further transforming the government function and improving the administrative efficiency becomes a problem that needs to be solved urgently. This article chooses the Shenzhen very representative F street office performance management carries on the research. This paper mainly adopts the literature analysis method, the investigation research method and the inductive analysis method to carry out the research, according to the logical structure of question-analysis-problem-solving. Firstly, the concepts of performance, performance management and government performance management are defined, and the theory of government performance management is summarized. Secondly, the development of government performance management at home and abroad is analyzed. This paper introduces the development course of national performance management in Britain and America, and summarizes the experience that can be used for reference. In addition, the practice of domestic performance management is further analyzed, and the common problems of performance management in our country are sorted out. The third part, on the basis of describing the present situation of F street performance management, puts forward the problems existing in F street performance management and analyzes that. There are some problems in the classification and application of the evaluation results, the performance supervision has not been carried out continuously and effectively, the performance feedback and communication has become a mere formality, and the utilization rate of the performance management information system is low. As a result, the function of F street performance management has not been given full play. Finally, on the basis of comprehensive analysis, the countermeasures of optimizing F street performance management are put forward. It includes improving the government and the public's understanding of the government performance management, improving the performance evaluation system by choosing effective evaluation methods, using the balanced scorecard theory to construct a scientific and reasonable index system, introducing multiple performance evaluation subjects, and so on. Through the implementation of performance supervision and interview system to further improve the performance monitoring and feedback mechanism, through improving the performance management information system utilization, performance management information, and so on.
【学位授予单位】：华中师范大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D669.3

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