城市边缘社区安全居民满意度研究

发布时间：2018-07-15 17:30

【摘要】：城市边缘社区安全居民满意度是城市边缘社区居民对其居住生活社区安全程度的主观感受，是居民所生活的实际环境与其心理预期进行比较的量化。为了测量是哪些关键因素影响着城市边缘社区安全居民满意度，本文大量对比和梳理了社区理论、安全理论和满意度等相关理论，并将C市作为范例，进行实证研究，从中设法找出城市边缘社区安全居民满意度与其影响因素之间的关联处，进而讨论各因素对城市边缘社区安全满意度的影响程度，并且本文又进一步分析了城市边缘社区安全居民满意度与其结果变量即居民信任的影响。最终以现有理论和本文得出的实证分析数据为依据，对提高城市边缘社区安全居民满意度的方法和路径给出一些思路。本文使用了社会学常用的新版统计软件SPSS19.0为统计工具。通过理论研究、模型探讨、数据收集、实证研究得出影响满意度的个体特征和要素。以国内外经典公众满意度评价模型理论为基础，建立了城市边缘社区安全居民满意度指数模型，并提出了以该模型为基础的六条影响居民安全满意度的假设，在此基础上进而设计出城市边缘社区安全居民满意度调查问卷。在进行问卷前侧过程中，并未发现影响研究的题目，故而可以确定最终的调查问卷。本文的实证调查中，在C市的五个典型城市边缘社区总计发放调查问卷400份，其中有效收回371份。随后用统计工具软件SPSS对数据进行分析整理。在分析中，本文得出调查对象C市边缘社区居民对所居住社区安全满意度状况及其影响因素，以及城市边缘社区安全居民满意度对居民信任的影响。在对各因子进行的相关性分析及回归性分析中，本文可得知社区安全服务质量、居民参与、边缘社区安全服务构成、感知价值都与城市边缘社区安全居民满意度有正向关系，居民期望对满意度有反向关系，同时城市边缘社区安全居民满意度对居民信任产生积极影响。因此，本研究对所提出的六项假设分别验证的结果均是假设成立。进而对本文的研究结论进行总结，得出了城市边缘社区居民安全满意度大致情况，根据实际情况和结论，，可以提出提升满意度的有效方法。本文的研究成果可能会有利于探索社区安全理论研究，促进社区安全评价指标体系的发展和完善，使之能更加完整全面的评价社区安全问题。
[Abstract]:The satisfaction degree of the urban fringe community safety residents is the subjective feeling of the urban fringe community residents' safety degree of their living community, and the quantification of the residents' actual living environment and their psychological expectation. In order to measure which key factors affect the satisfaction degree of residents in urban fringe community safety, this paper compares and combs the community theory, safety theory and satisfaction degree theory, and takes C city as an example to carry out empirical research. In this paper, we try to find out the relationship between the satisfaction degree of the safe residents in the urban fringe community and its influencing factors, and then discuss the influence degree of the various factors on the satisfaction degree of the community safety in the edge of the city. Moreover, this paper further analyzes the influence of the satisfaction degree and the result variable of the residents' trust on the community safety in the edge of the city. Finally, based on the existing theory and the empirical analysis data obtained in this paper, some ideas on how to improve the satisfaction degree of the safe residents on the edge of the city are given. This paper uses SPSS 19.0, a new statistical software commonly used in sociology, as a statistical tool. Through theoretical research, model discussion, data collection and empirical research, the individual characteristics and factors affecting satisfaction are obtained. Based on the classical public satisfaction evaluation model at home and abroad, this paper establishes the index model of the residents' satisfaction degree of community safety in urban fringe, and puts forward six hypotheses based on this model that affect the safety satisfaction of residents. On the basis of this, a questionnaire on the satisfaction of residents in urban fringe community safety was designed. In the process of carrying out the questionnaire, no question of influence study was found, so the final questionnaire can be determined. In the empirical survey, 400 questionnaires were distributed in five typical urban fringe communities in C city, among which 371 were effectively recovered. Then the statistical tool software SPSS is used to analyze the data. In the analysis, the author draws the conclusion that the satisfaction degree of the residents in the bordering communities of C city and its influencing factors, as well as the influence of the satisfaction degree of the residents on the trust of the residents in the urban fringe communities. In the correlation analysis and regression analysis of various factors, this paper can find out that the quality of community safety service, residents' participation, the composition of the security service of marginal community, the perceived value have positive relationship with the satisfaction degree of the residents' safety in the urban fringe community. There is a negative relationship between residents' expectation and satisfaction, and the satisfaction degree of residents' safety in urban fringe community has a positive effect on residents' trust. Therefore, the results of the six hypotheses proposed in this study are all valid. Then the conclusion of this paper is summarized, and the general situation of the satisfaction degree of residents' safety in urban fringe communities is obtained. According to the actual situation and conclusion, the effective method to improve the satisfaction degree can be put forward. The research results of this paper may be helpful to explore the theoretical research of community safety, promote the development and improvement of community safety evaluation index system, and make it more complete and comprehensive to evaluate community safety problems.
【学位授予单位】：河北经贸大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D669.3

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