社会保险公共服务满意度评价——以太原市为例

发布时间：2018-01-24 21:01

本文关键词： 社会保险公共服务满意度评价统一经办模式　出处：《河北大学学报(哲学社会科学版)》2017年03期 　论文类型：期刊论文

【摘要】：参保者是社会保险直接的服务对象,由参保者的感知来评价社会保险经办服务,可以使经办机构掌握参保对象的真实需求,从而提供符合公众意愿的社会保障服务。本研究以太原市社会保险参保主体为调查对象,基于参保对象满意度评价指标体系构建,运用因子分析及回归分析方法,综合评价参保者社会保险公共服务满意度。研究结果表明,公众预期、服务质量、基础服务、公众抱怨、公众信任是参保主体评价社会保险公共服务的五个关键要素,其中以公众预期因子得分最高。总体来看,社会保险公共服务与公众预期相差较远,应探索实行统一的社会保险经办模式,提高参保者社会保险公共服务的可获得性和满意度。
[Abstract]:The insured is the direct service object of the social insurance. It is possible for the agencies to grasp the real needs of the insured by the perception of the insured to evaluate the social insurance agency services. In order to provide social security services in line with the wishes of the public. This study takes the main body of social insurance insurance in Taiyuan as the survey object, based on the evaluation index system of the satisfaction of the participants. Factor analysis and regression analysis are used to evaluate the social insurance public service satisfaction. The results show that the public expectations, service quality, basic services, public complaints. Public trust is one of the five key factors in the evaluation of social insurance public service, in which the score of public expectation factor is the highest. On the whole, the social insurance public service is far from the public expectation. It is necessary to explore a unified mode of social insurance administration to improve the availability and satisfaction of social insurance public services.
【作者单位】：西北大学公共管理学院;
【分类号】：F842.6
【正文快照】： 我国自提出建立服务型政府以来,如何向公众提供高效、高质、高水平的公共服务一直作为深化行政管理体制改革的主要目标。社会保障作为公共服务中的基础内容和核心部分,广大参保者的满意度是衡量社会保障公共服务的重要标准,决定着建设服务型政府目标的实现程度。因此,从参保者

【相似文献】