保障性住房满意度评价研究

发布时间：2018-06-08 11:52

本文选题：保障性住房 + 保障对象　；参考：《华中科技大学》2015年硕士论文

【摘要】：中国社会保障体系建设处于高速发展时期,2014年第十八届三中全会报告特别强调指出,要“加强保障性住房建设和管理,满足困难家庭基本需求”。这意味着中国保障性住房工作的开展已经步入了非常关键时期。20世纪以来,消费体验越来越受到人们的重视,顾客满意度的研究逐步走向成熟,从理论研究,扩展到商业应用,正在快速向公共管理领域普及。因此,如何让民众满意,是政府迫切需要解决的问题,保障对象的满意程度是改进政府保障住房政策的重要依据。本文以有住房需求的保障对象为研究主体,探讨影响保障对象对保障房满意度的主要因素。基于已有满意度研究中比较主流的感知质量驱动理论,提出以房屋感知质量、政府服务质量为满意度的主要前置变量。同时,从公共产品及服务的接受者和提供者层面,考虑达到保障性住房满意受多方面因素控制,提出家庭负担成本、多元化程度两个调节变量,以此建立了新型的保障性住房房满意度评价模型,我们也给出该模型的测量指标,使得模型可以得到验证和应用。笔者深入国家保障住房示范城市进行实地调研,通过一对一访谈、问卷调查、政府部门走访等形式获取数据,最后用SPSS数据分析,对模型进行检验。实证结果表明:房屋感知质量、服务质量正向影响满意度,政府提供公共产品和服务的多元化程度调节影响房屋感知质量、政府服务质量对满意度的影响作用,而家庭负担成本作为不对称调节变量只调节影响房屋感知质量对保障性住房满意度的作用。此结果为政府服务水平的提高和住房保障政策改革提供了新的依据,本研究也在最后提出了进一步改善保障房满意度的政策建议。
[Abstract]:The construction of China's social security system is in a period of rapid development. The report of the third Plenary session of the 18th CPC Central Committee in 2014 especially emphasized the need to "strengthen the construction and management of affordable housing to meet the basic needs of families in need." This means that the development of China's affordable housing work has entered a very critical period. Since the 20th century, the consumer experience has been paid more and more attention to, and the research of customer satisfaction has gradually moved towards maturity, from theoretical research to commercial applications. It is rapidly gaining popularity in the field of public administration. Therefore, how to satisfy the public is an urgent problem to be solved by the government, and the satisfaction degree of the guarantee object is the important basis for improving the government's housing policy. In this paper, the main factors that affect the satisfaction of housing security objects to indemnificatory apartment are discussed. Based on the prevailing perception quality driving theory in the research of satisfaction, this paper puts forward that the main leading variables of satisfaction are the perceived quality of housing and the quality of government service. At the same time, from the aspect of the receiver and provider of public goods and services, considering that the satisfaction of affordable housing is controlled by many factors, this paper puts forward two regulating variables, that is, the cost of family burden and the degree of diversification. Based on this, a new model of satisfaction evaluation of affordable housing is established, and the measurement index of the model is also given, which makes the model can be verified and applied. The author goes deep into the national security housing demonstration city to carry on the field investigation, obtains the data through the one-to-one interview, the questionnaire survey, the government department visits and so on, finally uses the SPSS data analysis, carries on the test to the model. The empirical results show that the perceived quality of housing, the quality of service positively affects satisfaction, the diversification of public goods and services provided by the government affects the perceived quality of housing, and the effect of government service quality on satisfaction. As a variable of asymmetric adjustment, the cost of household burden only adjusts the effect of perceived quality of housing on the satisfaction of affordable housing. The results provide a new basis for the improvement of government service level and the reform of housing security policy. At the end of this study, some policy suggestions for further improving indemnificatory apartment satisfaction are put forward.
【学位授予单位】：华中科技大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F299.23

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