四川省彭州市丽春镇白鹤社区公共服务外包的案例研究
发布时间:2018-07-04 21:10
本文选题:公共服务 + 外包 ; 参考:《电子科技大学》2016年硕士论文
【摘要】:由于中国经济社会的迅猛发展,社区群众对公共服务的诉求也不断提高,社区服务为社区成员提供物质生活和精神生活的各种服务,是为满足社区成员多种需求的一项社会福利性和公益性事业,但在当前政府所提供的福利资源不足的情况下,社区服务可以允许一些经营性的便民利民服务项目,而社区公共服务外包就是新型的公共服务模式,既保障了服务的质量,又保障了服务的效率,大力改善了社区的服务环境,满足了居民们日益增长的公共服务需求。目前,社区公共服务也逐渐走上了外包的道路。本篇论文以“公共服务外包”为核心研究内容,阐述、对比了国内外公共服务实现外包的方法、成果及其影响,以四川省彭州市丽春镇白鹤社区公共服务的外包改革为具体案例,深入分析了外包的具体措施。因为公共服务外包是民营化的一个方式,因此,本文作者通过对国内外公共服务民营化相关研究成果的整理,明确了公共服务民营化的定义,最终决定将萨瓦斯提出的“民营化理论”作为作者研究的理论依据,还深入研究了民营化的实施过程及取得的成果,结合公共服务的有关理论,对丽春镇白鹤社区在公共服务外包过程中遇到的各种问题进行深入的研究,提出社区公共服务改革中外包的重要性。另外,用案例研究法对丽春镇白鹤社区公共服务的外包进行了深入分析。经分析,公共服务外包的发展趋势:一、增强竞争意识、积极发展民营经济。公共服务外包在实现过程中要同时实现公平性及高效性,实现更高内容上的平衡发展,需要实现多角度、全方位的竞争,良性的竞争需要在我国公共服务范畴内加入民营化的发展理念。虽然外包一般都和效率相关,然而从整体的角度出发,两者之间其实没有必然的联系。由于社会主义市场经济的长足发展,民营化的竞争更加激烈,民间的大部分资本需要寻找更好的投资环境,所以将民间资本引入到公共服务中是一个很好的办法;从公共服务的角度分析,该服务系统尤其是城镇的公共事业,具有回报时间长及利润比较稳定等特点,可以引入大部分的民间资本。二、变革社会保障,在我国社会保障领域,以政府购买服务为主要方式的公共服务民营化模式也开始呈现。无论是在养老保障、农村医疗保障、残疾人权益保障等方面,现在已经有试点城市开始实行由当地政府向社会机构购买。
[Abstract]:With the rapid development of China's economy and society, the demands of the community for public services have been constantly raised. Community service provides various services for community members in both material and spiritual life. It is a social welfare and public welfare undertaking to meet the diverse needs of community members. However, with the lack of welfare resources provided by the current government, community service can allow for some profit-making projects that are convenient for the people and benefit the people. Community public service outsourcing is a new type of public service mode, which not only guarantees the quality of service, but also ensures the efficiency of service, greatly improves the community service environment, and meets the increasing public service demand of residents. At present, community public service is also gradually on the road of outsourcing. This paper takes "Public Service Outsourcing" as the core research content, expounds, compares the domestic and foreign public service outsourcing method, the achievement and the influence, Taking the reform of public service outsourcing of Baihe community in Lichun Town, Pengzhou City, Sichuan Province as a concrete case, this paper analyzes the concrete measures of outsourcing. Because public service outsourcing is a way of privatization, the author clarifies the definition of privatization of public service by sorting out the relevant research results of privatization of public service at home and abroad. Finally, it was decided that the privatization theory put forward by Savas should be taken as the theoretical basis of the author's research, and the implementation process and achievements of privatization would also be deeply studied, combining with the relevant theories of public service. This paper makes an in-depth study on various problems encountered in the process of public service outsourcing in Baihe community of Lichun town, and points out the importance of outsourcing in community public service reform. In addition, the case study is used to analyze the outsourcing of public service of Baihe community in Lichun Town. After analysis, the development trend of public service outsourcing: first, enhance the sense of competition and actively develop private economy. In order to achieve fairness and efficiency and achieve balanced development of higher content in the process of public service outsourcing, it is necessary to achieve multi-angle and all-round competition. Healthy competition needs to add the concept of privatization to the scope of public service in our country. Although outsourcing is generally related to efficiency, from the overall point of view, there is no necessary link between the two. Due to the rapid development of socialist market economy, the competition of privatization is more intense, and most of the private capital needs to find a better investment environment, so it is a good way to introduce private capital into the public service. From the point of view of public service, the service system, especially the public utilities in cities and towns, has the characteristics of long time of return and relatively stable profit, which can introduce most of the private capital. Second, reform social security, in the field of social security of our country, the mode of privatization of public service, which mainly takes the government to purchase the service as the main way, also begins to appear. Whether in old-age security, rural medical security, protection of the rights and interests of the disabled, there are now some pilot cities have begun to implement the local government from social institutions to buy.
【学位授予单位】:电子科技大学
【学位级别】:硕士
【学位授予年份】:2016
【分类号】:R197.61
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