企业员工人际和谐的结构及其相关研究

发布时间：2018-05-17 17:45

本文选题：人际和谐 + 和谐　；参考：《暨南大学》2011年硕士论文

【摘要】：本研究将人际和谐定义为组织中人与人之间相处较为融洽,相互协调,很少出现冲突和纷争的一种人际关系状态或氛围。本研究通过文献研究对人际和谐及其相关概念理论进行归纳整理的基础上,通过访谈、开放式问卷调查、两次预试问卷调查和正式问卷调查收集数据,并运用了探索性因素分析、验证性因素分析、相关分析、层次回归分析、方差分析等统计方法处理数据,所得结论如下： (1)我国组织中的人际和谐是一个包括“亲近式和谐”、“情理式和谐”、“淡漠式和谐”和“隐忍式和谐”四维度结构的构念。人际和谐问卷具有良好信度和效度。 (2)本研究发现人际和谐的四个维度对工作满意度、工作倦怠有显著影响。其中“亲近式和谐”和“情理式和谐”对工作满意度有显著的正面影响,“淡漠式和谐”和“隐忍式和谐”对工作满意度有显著的负面影响；“亲近式和谐”对工作倦怠中的“情绪衰竭”、“玩世不恭”和“无效能感”均具有显著的负面影响；“情理式和谐”对“玩世不恭”和“无效能感”有显著的负面影响；“淡漠式和谐”和“隐忍式和谐”对“情绪衰竭”、“玩世不恭”和“无效能感”均有显著的正面影响。 (3)人际和谐能显著影响员工的情绪劳动。其中“淡漠式和谐”和“隐忍式和谐”对表层行为有显著的正面影响；“亲近式和谐”和“情理式和谐”对深层行为有显著的正面影响;“亲近式和谐”和“情理式和谐”对自然情绪表现有显著的正面影响。 (4)情绪劳动的表层行为和自然情绪表达在人际和谐的部分维度和工作满意度之间存在部分中介作用。 (5)人际和谐各维度在性别、年龄、教育程度等人口统计学变量上存在显著差异。
[Abstract]:In this study, interpersonal harmony is defined as a kind of interpersonal relationship or atmosphere in which people get along harmoniously and coordinate with each other, and there are few conflicts and disputes. On the basis of summarizing interpersonal harmony and its related conceptual theories, this study collects data through interviews, open questionnaires, two pre-test questionnaires and formal questionnaires. Using exploratory factor analysis, confirmatory factor analysis, correlation analysis, hierarchical regression analysis, variance analysis and other statistical methods to process the data, the conclusions are as follows: 1) interpersonal harmony in Chinese organizations is a four-dimensional structure of "closeness harmony", "affective harmony", "indifference harmony" and "implicit harmony". Interpersonal harmony questionnaire has good reliability and validity. This study found that the four dimensions of interpersonal harmony had significant effects on job satisfaction and job burnout. Among them, "closeness harmony" and "rational harmony" have significant positive influence on job satisfaction, while "indifferent harmony" and "forbearance harmony" have significant negative effects on job satisfaction. "closeness harmony" has significant negative influence on "emotional exhaustion", "cynicism" and "invalid ability feeling" in job burnout, and "rational harmony" has significant negative influence on "cynicism" and "invalid ability feeling". Indifference and forbearance have significant positive effects on emotional exhaustion, cynicism and invalidity. Interpersonal harmony can significantly affect the emotional labor of employees. Among them, "indifferent harmony" and "forbearance harmony" have significant positive influence on surface behavior, "closeness harmony" and "affective harmony" have significant positive influence on deep behavior. "proximity harmony" and "rational harmony" have a significant positive effect on natural emotional performance. 4) the surface behavior of emotional labor and the expression of natural emotion have some mediating effects between some dimensions of interpersonal harmony and job satisfaction. 5) there were significant differences in demographic variables such as sex, age, education and so on in the dimensions of interpersonal harmony.
【学位授予单位】：暨南大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：C912.6

【参考文献】