新疆乌鲁木齐市社工机构中的志愿者管理分析

发布时间：2018-06-11 18:26

本文选题：社工机构 + 志愿者　；参考：《新疆大学》2017年硕士论文

【摘要】：截止至2016年,新疆维吾尔自治区共有社工机构50多家,其中,仅首府乌鲁木齐市就有12家社工机构。新疆第一家专业性的社工机构于2012年在新疆乌鲁木齐市成立。历经4年发展以后,目前新疆社工机构仍存在起步晚、发展慢、规模小、项目少、专业指导不强、人手缺乏,服务影响范围小、社区社工机构难独立发展更被制约等问题。但是能够在短短3年时间从非专业到专业,从1家社工机构发展到50多家社工机构,可见社会工作正在渐渐被人所熟知,近年来新疆地区各级民政部门对于社会工作的发展也极为重视,在政府相关机构强有力的支持和鼓励带动下,新疆社工机构的发展日益壮大。志愿者作为重要的人力资源,应被考虑到纳入社工机构中,因为其既代表着所服务机构的社会想象又向外界体现着机构的专业性和重要性。本文基于目前新疆社工机构的整体发展现状,以乌鲁木齐市社工机构中运营状况良好,在资源获取和自身发展兼具独特优势的3家社工机构为代表,通过对机构项目志愿者的调查和志愿者管理人员的访谈,说明社工机构当中志愿者的管理困境,为志愿者的管理提出相关意见和建议。在研究当中发现目前新疆乌市社工机构中的志愿者普遍存在以下问题,社工机构管理方式不稳定没有创意,导致志愿者难以招募、不理解组织使命;机构管理流程随意,执行效率低,导致志愿者管理程序缺乏指导、志愿者服务能力差、工作质量缺乏保障;社工机构管理经费紧张,导致志愿激励不足,行动意愿低、活动质量不高。本文基于社工机构的角度,从管理方式、管理流程和管理内容为基点,分析志愿者管理中存在的问题,并将志愿失灵理论、弗鲁姆的期望理论作为志愿者、团队管理、活动管理、政策建议和激励管理的理论支撑,从政策支持、机构发展和志愿者个体层面对于问题出现的原因作出分析。本文从志愿者管理的微观视角出发,具体阐述外部政策、内部发展应重点关注的对应问题解决的放法,为现阶段新疆乌鲁木齐市社工机构可借鉴参考的志愿者管理模式提供意见参考。
[Abstract]:As of 2016, the Xinjiang Uygur Autonomous region has more than 50 social work institutions, of which there are 12 in Urumqi, the capital city. Xinjiang's first professional social work agency was established in Urumqi, Xinjiang, in 2012. After four years of development, there are still some problems such as late start, slow development, small scale, few projects, weak professional guidance, lack of manpower, small service influence scope and the difficulty of independent development of community social work organizations in Xinjiang. But in a short period of three years, from non-professional to professional, from one social work organization to more than 50 social work organizations, it can be seen that social work is gradually becoming well known. In recent years, civil affairs departments at all levels in Xinjiang also attach great importance to the development of social work. As an important human resource, volunteers should be taken into account in social work institutions, because it not only represents the social imagination of the organizations they serve, but also reflects the professionalism and importance of the institutions to the outside world. Based on the overall development of social work institutions in Xinjiang, this paper is represented by the three social work organizations in Urumqi, which have good operating conditions and unique advantages in resource acquisition and self-development. Through the investigation of project volunteers and the interview of volunteer managers, this paper explains the difficulties of volunteer management in social work institutions, and puts forward relevant opinions and suggestions for the management of volunteers. In the course of the study, we found that at present the following problems exist in the volunteers of social work institutions in Wuzhou, Xinjiang. The unstable management mode of social work organizations is not creative, which leads to the difficulty of recruiting volunteers and does not understand the organizational mission; the organizational management process is random. The low efficiency of implementation leads to the lack of guidance of volunteer management procedures, poor service capacity of volunteers, lack of guarantee of work quality; the shortage of management funds in social work institutions leads to insufficient voluntary motivation, low willingness to act and low quality of activities. Based on the perspective of social work organization, this paper analyzes the problems in volunteer management from the perspective of management mode, management process and management content, and regards volunteer failure theory, Fromm's expectation theory as volunteer, team management, etc. The theoretical support of activity management, policy advice and incentive management is analyzed from the aspects of policy support, institutional development and volunteer individual level. From the micro perspective of volunteer management, this paper elaborates the external policy and the corresponding problem solving method which should be paid more attention to in the internal development. For the present stage of Xinjiang Urumqi social work institutions can learn from the reference of volunteer management model to provide advice.
【学位授予单位】：新疆大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：C916

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