基于扎根理论的医患冲突演化升级的影响因素辨识
发布时间：2018-10-31 15:24
【摘要】：以群体化、多主体和暴力性为特征的医患冲突已成为我国亟待解决的社会问题之一,然而目前仍缺乏有关医患冲突演化升级影响因素的系统性研究。本文以多案例研究和扎根理论为工具,搜集整理了60起医患冲突典型案例,在文本分析的基础上对案例信息进行编码,并确定了102个基础影响因素。经过反复的比较、聚类,最终得出环境情景刺激、群体特性、风险认知差异以及政府体制因素4个具有统领性的关键影响因素,由此构建医患冲突演化升级影响因素的概念模型,进一步探究多因素耦合作用下医患冲突演化升级的规律。最后,分别从事前预防、事中应急和事后公关的角度提出了相应的政策建议。
[Abstract]:The doctor-patient conflict, characterized by collectivization, multi-subject and violence, has become one of the urgent social problems in China. However, there is still a lack of systematic research on the factors affecting the evolution and escalation of doctor-patient conflict. In this paper, 60 typical cases of doctor-patient conflict are collected and sorted out with the help of multi-case study and rooted theory. The case information is encoded on the basis of text analysis, and 102 basic influencing factors are determined. After repeated comparison and clustering, the paper concludes that there are four key influencing factors, such as environmental stimulus, group characteristics, differences in risk cognition and government system factors. The conceptual model of the influencing factors of the evolution and escalation of doctor-patient conflict is constructed, and the law of the evolution and escalation of the doctor-patient conflict under the interaction of multiple factors is further explored. Finally, the corresponding policy suggestions are put forward from the angles of pre-prevention, emergency response and post-public relations.
【作者单位】： 西安理工大学经济与管理学院;
【基金】：国家自然科学基金资助项目(71173171) 陕西省教育厅哲学社会科学重点研究基地资助项目(14JZ030)
【分类号】：C913.4
[Abstract]:The doctor-patient conflict, characterized by collectivization, multi-subject and violence, has become one of the urgent social problems in China. However, there is still a lack of systematic research on the factors affecting the evolution and escalation of doctor-patient conflict. In this paper, 60 typical cases of doctor-patient conflict are collected and sorted out with the help of multi-case study and rooted theory. The case information is encoded on the basis of text analysis, and 102 basic influencing factors are determined. After repeated comparison and clustering, the paper concludes that there are four key influencing factors, such as environmental stimulus, group characteristics, differences in risk cognition and government system factors. The conceptual model of the influencing factors of the evolution and escalation of doctor-patient conflict is constructed, and the law of the evolution and escalation of the doctor-patient conflict under the interaction of multiple factors is further explored. Finally, the corresponding policy suggestions are put forward from the angles of pre-prevention, emergency response and post-public relations.
【作者单位】： 西安理工大学经济与管理学院;
【基金】：国家自然科学基金资助项目(71173171) 陕西省教育厅哲学社会科学重点研究基地资助项目(14JZ030)
【分类号】：C913.4
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