工作情感事件对信息技术行业知识型员工情感承诺影响的实证研究

发布时间：2018-01-17 23:10

本文关键词：工作情感事件对信息技术行业知识型员工情感承诺影响的实证研究　出处：《云南师范大学》2015年硕士论文　论文类型：学位论文

【摘要】：伴随着人本主义管理思想的不断发展,越来越多的管理者意识到除了规范的制度化管理以外,组织也需要对人们在工作中的情感问题加以重视。员工在工作中所经历的一些情感事件不仅会影响到他们的情感,而且有可能带来他们对工作和组织认知的改变。Weiss和Cropanzano构建的情感事件理论揭示了情感事件、情感状态及工作态度三者之间的关系,而这一理论的相关研究在我国较为薄弱。本研究以信息技术行业知识型员工为研究对象,以情感事件理论为基础探讨不同的情感事件是如何对员工的情感状态和对组织情感承诺产生影响的。本研究将定性和定量的方法相结合。首先自编信息技术行业知识型员工情感事件测量问卷,对193名员工进行问卷调查初测,通过项目分析、探索性因素分析、问卷信效度分析和结构方程模型验证,最终确立了积极情感事件和消极情感事件各11项,分别提取了工作支持、组织制度支持、同事支持和个人成长支持4个维度。然后对人口学变量在信息技术行业知识型员工的积极和消极情感事件上的感知进行了差异分析,不同人口学变量在不同性质的情感事件上的感知程度也不同。第三,探讨了不同的积极和消极情感事件对情感状态以及情感承诺的影响,并检验了情感状态在情感事件和情感承诺之间的中介作用,但中介效应只有在以消极情感为中介变量,消极情感事件为自变量的条件下才显著。积极情感事件中的个人成长支持维度不能预测积极的情感状态和较高的情感承诺;消极情感事件中同事支持这一维度的情感事件对消极情感状态影响较大,组织制度支持这一维度的事件对情感承诺影响较大。最后根据不同维度情感事件对感状态和情感承诺的影响研究给出了相关的情感管理建议。
[Abstract]:With the continuous development of humanistic management, more and more managers realize that in addition to standardized institutional management. Organizations also need to pay attention to the emotional problems of people at work. Some emotional events experienced by employees at work will not only affect their emotions. And it is possible to bring about changes in their perceptions of work and organization. Weiss and Cropanzano's theory of emotional events reveals emotional events. The relationship between emotional state and work attitude, but the related research of this theory is relatively weak in our country. This research takes the information technology industry knowledge worker as the research object. Based on the theory of affective events, this paper discusses how different affective events affect employees' emotional state and organizational affective commitment. This study combines qualitative and quantitative methods. Questionnaire on emotional events of knowledge employees. A questionnaire survey was conducted among 193 employees through item analysis, exploratory factor analysis, reliability and validity analysis and structural equation model verification. Finally, 11 items of positive and negative emotional events were established, and job support and organizational system support were extracted respectively. There are four dimensions of colleague support and personal growth support. Then the difference analysis of demographic variables in the positive and negative emotional events of knowledge workers in information technology industry is conducted. Different demographic variables in the different nature of emotional events on the perception of different degrees. Third, discussed the different positive and negative emotional events on emotional state and emotional commitment. It also examines the mediating effect of emotional state between affective event and affective commitment, but the mediating effect only takes negative emotion as intermediary variable. Negative affective events are significant only when they are independent variables. The dimension of personal growth support in positive affective events can not predict positive affective state and high affective commitment. In the negative emotional events, the emotional events supported by colleagues in this dimension have a great influence on the negative emotional state. The event of organizational system support this dimension has great influence on affective commitment. Finally, according to the influence of different dimension of affective events on emotional state and affective commitment, the author gives some relevant emotional management suggestions.
【学位授予单位】：云南师范大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：B842

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