积极情绪中介下的任务冲突与工作满意度：团队信任的调节效应

发布时间：2018-05-02 16:09

本文选题：任务冲突 + 积极情绪　；参考：《宁夏大学》2016年硕士论文

【摘要】：任务冲突是团队协作过程中的一种常见行为。随着团队日益成为组织迅速回应市场变化的重要模式,研究者发现团队成员间所产生的冲突是影响团队效能的核心因素(de Wit, Greer, Jehn,2012)。因此深入探析任务冲突是如何对团队结果发挥影响的以及有哪些边际因素会影响冲突对团队结果的效用对管理者辩证的认识冲突以及有效管理冲突有重要意义。已有研究发现冲突中的情绪对团队有重要影响(Jehn et al.,2008)。并且情绪研究者指出消极情绪和积极情绪是两个独立维度,在不缺乏消极情绪的情况下,团队成员在冲突中体验到的积极情绪会提升成员的工作满意度(Gergana Todorova et al.,2014)。然依据权变思想,各团队成员由于其交互作用的不同其积极情绪体验也是不一致的,团队氛围方面的因素(例如团队信任)会影响一些团队比另一些团队更有可能体验到积极情绪,进而增加满意度。基于这样的假设,本文以银川、长沙市内各企事业单位中的团队为研究对象,首先对积极情绪在任务冲突与工作满意度中的作用进行本土化验证,其次通过总效应调节模型着重分析团队信任在任务冲突与积极情绪中的重要作用。为验证任务冲突、工作满意度、团队信任、积极情绪之间的关系,本文先从前人文献以及理论上对其进行分析,得出已有研究对其关系的论述。在文献总结基础上,开展了一个实证研究。首先对银川、长沙各企事业单位随机发放问卷,收回有效问卷368份。其次对任务冲突、积极情绪、工作满意度、团队信任进行信度分析、探索性、验证性因子分析,所得结果表明四个概念具有良好的信度、结构效度和区分效度。然后通过共同方法偏差、内部一致性分析检验了数据的可靠性和个体层面数据加总到团队层面数据的可行性,所得结果表明收集的数据可进行假设检验。最后使用相关分析和回归分析验证了积极情绪的中介作用和团队信任的调节效应。详述而言即是：(1)任务冲突对工作满意度具有显著正向作用；(2)积极情绪是任务冲突与工作满意度的中介变量：(3)团队信任对任务冲突与积极情绪的关系具有显著调节作用,当成员信任水平较高时,任务冲突与积极情绪的正向效应较强；当成员信任水平较低时,任务冲突对积极情绪具有负向效应。
[Abstract]:Task conflict is a common behavior in the process of teamwork. As teams increasingly become an important model for organizations to respond quickly to market changes, researchers have found that conflict among team members is the core factor affecting team effectiveness: de Witt, Greer, Jehnn 2012. Therefore, it is of great significance to explore how task conflict affects team results and what marginal factors affect the effectiveness of conflict on team outcome for managers' dialectical conflict of understanding and effective management of conflict. Previous studies have found that conflicting emotions have a significant impact on the team. And emotional researchers pointed out that negative emotion and positive emotion are two independent dimensions. Without the lack of negative emotion, the positive emotion experienced by team members in the conflict will improve the job satisfaction of the members. However, according to contingency thought, the positive emotional experience of team members is different because of their interaction. Factors in the team atmosphere (such as team trust) affect some teams more likely than others to experience positive emotions and thus increase satisfaction. Based on this assumption, this paper takes the teams of enterprises and institutions in Yinchuan and Changsha as the research objects. Firstly, it verifies the role of positive emotion in task conflict and job satisfaction. Secondly, the role of team trust in task conflict and positive emotion is analyzed through the total effect adjustment model. In order to verify the relationship among task conflict, job satisfaction, team trust and positive emotion, this paper first analyzes the relationship between task conflict, job satisfaction, team trust and positive emotion. On the basis of literature review, an empirical study was carried out. First of all, Yinchuan, Changsha enterprises and institutions randomly issued questionnaires, 368 valid questionnaires. Secondly, the reliability analysis, exploratory analysis and confirmatory factor analysis of task conflict, positive emotion, job satisfaction and team trust are carried out. The results show that the four concepts have good reliability, structural validity and distinguishing validity. Then the reliability of the data and the feasibility of adding individual level data to team level data are tested by common method deviation and internal consistency analysis. The results show that the collected data can be tested by hypothesis. Finally, correlation analysis and regression analysis were used to verify the mediating effect of positive emotion and the moderating effect of team trust. (2) positive emotion is a mediating variable of task conflict and job satisfaction.) team trust has a significant moderating effect on the relationship between task conflict and positive emotion. The positive effect of task conflict and positive emotion is stronger when the member trust level is high, and when the member trust level is low, task conflict has negative effect on positive emotion.
【学位授予单位】：宁夏大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：B842.6

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