我国公共服务外包风险及防范研究

发布时间：2019-03-03 12:51

【摘要】：公共服务外包是指政府将公共服务生产的功能通过引入竞争机制交给具有资格的社会力量来生产。从20世纪80年代开始,公共服务外包在西方国家得到了广泛的应用。我国从20世纪90年代也开启了公共服务外包的实践。特别是在党的十八届三中全会以及国务院专门成立政府购买服务领导小组以来,公共服务外包更加受到重视。但是,我国的服务外包缺乏足够的实践经验和理论基础的指导,导致公共服务外包过程中存在很多潜在风险。文章从经济压力、政治推力以及国际影响力等方面分析了服务外包的起因之后,对国内外的发展状况展开了简单的阐述。之后按照风险识别、诱因分析以及风险规避策略的顺序对文章进行剖析。在对公共服务外包的识别上,文章从两个角度着手。一方面从公共服务外包的决策、实施和评估三个阶段分析了公共服务外包的一般风险,即决策阶段的合同设计风险和可行性风险、实施阶段的管理失控风险和信任风险、评估阶段的服务质量风险和信任风险。另一方面则分析了多重背景下公共服务外包的特殊风险,包括政府职能转变背景下政府责任缺失风险、供给侧结构改革背景下公众需求和公平缺失风险、“一带一路”建设背景下效率低下风险和政治不稳定风险以及信息化时代背景下的信息安全风险。在对公共服务外包风险的诱因分析上从价值、制度以及操作三个层面进行了分析,指出了公共服务外包过程中上述风险产生的诱发因素。并且提出了公共服务外包风险的防范措施。即通过优化市场环境、转变行政观念、提升外包水平以及健全规章制度的角度对公共服务外包的风险做好防范措施。文章以一些公共服务外包案例为支撑,其创新之处在于风险识别上从动态视角进行了分析,指出不同环境下公共服务外包所存在的风险,并且能够对我国公共服务外包中风险的防范提供一些启示。
[Abstract]:Public service outsourcing means that the government produces the function of public service production by introducing competition mechanism to qualified social forces. Since 1980s, public service outsourcing has been widely used in western countries. Our country also started the practice of public service outsourcing in the 1990s. Especially since the third Plenary session of the 18th Central Committee of the Communist Party of China and the State Council specially set up the leading group of government purchasing services, the outsourcing of public services has been paid more attention. However, the lack of sufficient practical experience and theoretical basis of our country's service outsourcing leads to many potential risks in the process of public service outsourcing. After analyzing the causes of service outsourcing from the aspects of economic pressure, political thrust and international influence, this paper gives a brief description of the development of service outsourcing at home and abroad. Then the article is analyzed according to the order of risk identification, inducement analysis and risk aversion strategy. In the identification of public service outsourcing, the article starts from two angles. On the one hand, this paper analyzes the general risk of public service outsourcing from the three stages of decision-making, implementation and evaluation, that is, contract design risk and feasibility risk in decision-making stage, risk of out-of-control management and risk of trust in implementation phase. Evaluate the quality of service risk and trust risk in the phase. On the other hand, the paper analyzes the special risks of public service outsourcing under multiple backgrounds, including the risk of loss of government responsibility in the context of the transformation of government functions, the risk of public demand and lack of equity in the context of supply-side structural reform. Under the background of "Belt and Road" construction, the risk of low efficiency and political instability and the risk of information security under the background of information age. This paper analyzes the inducement of public service outsourcing risk from three aspects: value, institution and operation, and points out the inducing factors of the above risk in the process of public service outsourcing. And put forward the public service outsourcing risk prevention measures. That is to say, through optimizing the market environment, changing the administrative concept, improving the outsourcing level and perfecting the rules and regulations, the risk prevention measures of public service outsourcing are made. This paper is supported by some cases of public service outsourcing, and its innovation lies in the analysis of risk identification from a dynamic perspective, pointing out the risks of public service outsourcing in different environments. And can provide some enlightenment to our country public service outsourcing risk prevention.
【学位授予单位】：延安大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630

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