交叉职能项目团队非正式知识治理研究

发布时间：2017-12-27 00:16

本文关键词：交叉职能项目团队非正式知识治理研究　出处：《天津大学》2016年博士论文　论文类型：学位论文

【摘要】：交叉职能项目团队通过成员间的知识活动来提高自身的竞争优势,知识活动需要团队成员频繁的社会联系才能顺利开展。因此,交叉职能项目团队的知识活动容易在社会关系层面产生诸如信任缺失、互动频度低、认知不一致等问题。针对该问题,本文将通过知识治理的思想对其进行研究。知识治理包括了正式与非正式的知识治理,其中非正式知识治理能够通过团队层次上社会化治理机制的部署有效地解决知识活动中社会关系层面的问题。尽管如此,知识活动是由个体基于内在动机的行为产生,如果缺乏个体层次非正式知识治理的研究将导致对团队层次治理机制产生模糊或不准确的认知。这就需要在团队层次研究的基础上,进一步研究个体层次的非正式知识治理。另外,非正式知识治理机制对知识活动的作用过程是一个复杂的社会化过程,被赋予表征社会关系的特征。因此,非正式知识治理机制并不直接作用于知识活动,而需要通过均衡和柔性的治理机制实施方式来支配这一过程。综上,本研究将从团队层次、个体层次和跨层次来研究交叉职能项目团队的非正式知识治理,以促进交叉职能项目团队取得基于知识的目标。团队层次聚焦于社会资本视角下非正式知识治理机制对知识整合作用机理的研究。将知识治理理论与社会资本理论相结合,从社会资本的视角将非正式知识治理机制分为互动机制、信任机制和认知机制三个维度,并就这三种机制与知识整合的作用效应提出相关假设;采用半结构化访谈和问卷调查相结合的方法收集数据,以验证假设的成立。研究结果表明非正式知识治理机制与知识整合有着正向相关关系,对知识整合活动具有促进作用。在对团队层次研究的基础上,进一步研究非正式知识治理在个体层次上的实施过程。通过探索知识领导力这一关系过程对知识共享的作用效应,以及社会资本在其中的角色,来展现非正式知识治理机制在个体层次上的实施过程,并提出相关假设;采用基于问卷的调查方法收集数据,以验证假设的成立。研究结果表明社会资本在知识领导力和知识共享之间起到了中介作用。为了保障非正式知识治理机制能够有效部署,跨层次聚焦于对关系嵌入这种治理机制实施方式的研究。在文献研究的基础上,构建了关系嵌入对非正式知识治理机制与知识共享的中介效应模型,并提出相应假设关系;采用基于问卷的调查方法收集数据,以验证假设的成立。研究结果发现关系嵌入在非正式知识治理机制与知识共享之间起到了中介作用。本文通过社会资本理论与知识治理理论的结合,使知识治理的研究向社会关系层面延伸,丰富了知识治理理论。在交叉职能项目团队基于社会关系的情境下,从不同层次探究了非正式知识治理机制对知识活动的作用机理,研究结果为交叉职能项目团队管理者明确每个层次上的任务提供了向导,对于交叉职能项目团队有效地治理和管理知识活动有着较为重要的理论意义和应用价值。
[Abstract]:Cross functional project teams improve their competitive advantages through knowledge activities among members. Knowledge activities require frequent social links among team members to carry out smoothly. Therefore, the knowledge activity of the cross functional project team is easy to produce such problems as lack of trust, low frequency of interaction and inconsistency of cognition at the social relation level. In view of this problem, this paper will study it through the idea of knowledge governance. Knowledge governance includes formal and informal knowledge governance, in which informal knowledge governance can effectively solve the problem of social relations in knowledge activities through the deployment of social governance mechanism at team level. Nevertheless, knowledge activities are generated by individuals' actions based on intrinsic motivation. If there is no individual level, informal knowledge governance will lead to vague or inaccurate cognition of team level governance mechanism. It is necessary to further study the informal knowledge governance at the individual level on the basis of team level research. In addition, the process of the function of the informal knowledge governance mechanism to knowledge activity is a complicated socialization process, which is endowed with the characteristics of social relations. Therefore, the informal knowledge governance mechanism does not play a direct role in knowledge activities, but requires a balanced and flexible governance mechanism to control the process. In conclusion, this research will study informal knowledge governance of cross functional project teams from team level, individual level and cross level, so as to facilitate cross functional project teams to achieve knowledge based goals. The team level focuses on the study of the mechanism of knowledge integration in the informal knowledge governance mechanism from the perspective of social capital. The knowledge management theory and social capital theory, from the perspective of social capital informal knowledge governance mechanism is divided into three dimensions: interaction mechanism, trust mechanism and cognitive mechanism, and puts forward the hypothesis on the effects of the three kinds of mechanism and knowledge integration; the method of constructing a colon investigation interview and questionnaire combination to collect data, to set up the hypothesis. The results show that there is a positive correlation between the informal knowledge governance mechanism and the knowledge integration, which can promote the knowledge integration activities. On the basis of team level research, the process of the implementation of informal knowledge governance on the individual level is further studied. By exploring the relationship between the knowledge leadership process on the effect of knowledge sharing, and the role of social capital, to show the informal knowledge governance mechanism in the process of implementation of the individual level, and put forward the related hypothesis; based on the questionnaire to collect data, to set up the hypothesis. The results show that social capital plays a mediating role between knowledge leadership and knowledge sharing. In order to ensure that the informal knowledge governance mechanism can be effectively deployed, it focuses on the research on the implementation of the governance mechanism embedded in the relationship. On the basis of literature research, a mediating effect model of relational embeddedness on informal knowledge governance mechanism and knowledge sharing is constructed, and the corresponding hypothesized relationship is put forward. Based on the questionnaire survey method, data are collected to verify the hypothesis. The results show that the relationship between the informal knowledge governance mechanism and the knowledge sharing is mediated by the relationship. Through the combination of the theory of social capital and the theory of knowledge governance, this paper extends the study of knowledge governance to the level of social relations and enriches the theory of knowledge governance. In the cross function project team based on social context, the mechanism of informal knowledge governance mechanisms on knowledge activities were explored from different levels, the research results provide a guide for cross functional project management team to clear each level task for cross functional project team effective governance and knowledge management activities are more important the theoretical significance and application value.
【学位授予单位】：天津大学
【学位级别】：博士
【学位授予年份】：2016
【分类号】：F272

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