管理改进措施对肯尼亚公共服务绩效的影响研究
发布时间：2024-03-30 20:58
公共服务管理改进措施是管理人员与利益相关方共同提出,并由职能部门实施的运营策略,以改进公共组织内部程序、机制并取得满意的业绩。公共服务管理的改进措施包括绩效合同、精简机构、重新定位和赋予员工权力,基于成果的管理、薪资制度和激励机制、电子政务、全面质量管理/国际标准化以进行组织认证和权力下放。本文通过结构化调查问卷获得研究数据,问卷样本为肯尼亚的1500名公务员,其中169个调查问卷结果因信息不完整而被删除。因此,该研究最终使用了 1291个受访者的样本。该研究对管理改进措施的无效假设和公共服务绩效进行了测试。本文采用SPSS和Excel进行了描述性统计、相关性分析和回归分析。首先,在改进公共服务管理、提高组织转型率的背景下,以及全球竞争的市场环境下,公共服务组织和个人面临着新的挑战。其次,全球化进程在商品生产、服务提供、通信和资源利用效率等领域发展起来,对经济发展产生了影响。公共行政正在现代化,特别是通过私有化、外包或重组与企业活动有关的初始公共服务。这些措施降低了公共管理的成本和浪费,并加强了公共服务的提供。这项研究将有利于公共机构政策制定者、学者和研究人员;也将有利于公共服务改革的...
【文章页数】：113 页
【学位级别】：博士
【文章目录】：
Acknowledgements
摘要
Abstract
List of Abbreviations and Symbols
1 Introduction
1.1 Background
1.2 Objective of the study
1.3 Research questions
1.4 Sinificance of the study
2 Literature Review
2.1 Management improvement initiatives
2.2 Downsizing
2.3 Reorientation approach
2.4 Employee empowermen
2.5 Performance contracts
2.6 Pay systems and incentives
2.7 E-Government
2.8 Impact of managemen improvement initiatives on public service performance decisions
2.9 Public accountability
2.10 Ethical leadership in organizations
2.11 Research hypotheses
2.12 Conceptual framework
3 Methodology
3.1 Research design
3.2 Tools
3.3 Response rate
3.4 Sample distribution
3.5 Respondent's profile
3.6 Experience in the public service
3.7 Experience in the current section
3.8 Gender representation
3.9 Age of the respondents
3.10 Experience with management improvement initiatives
3.11 Measures of construct
3.12 Data Analysis and methods
4 Research Findings and Discussion
4.1 Factor analysis
4.2 Descriptive statistics
4.3 Regression analysis and frequency distribution
4.3.1 Reliability test
5 Conclusion and Future Directions
5.1 Significance and conclusion
5.2 Future directions
5.3 Contribution of innovative points to knowledge base
5.4 Limitations of the research
References
Appendices
作者简历及在学研究成果
学位论文数据集
本文编号：3942929
【文章页数】：113 页
【学位级别】：博士
【文章目录】：
Acknowledgements
摘要
Abstract
List of Abbreviations and Symbols
1 Introduction
1.1 Background
1.2 Objective of the study
1.3 Research questions
1.4 Sinificance of the study
2 Literature Review
2.1 Management improvement initiatives
2.2 Downsizing
2.3 Reorientation approach
2.4 Employee empowermen
2.5 Performance contracts
2.6 Pay systems and incentives
2.7 E-Government
2.8 Impact of managemen improvement initiatives on public service performance decisions
2.9 Public accountability
2.10 Ethical leadership in organizations
2.11 Research hypotheses
2.12 Conceptual framework
3 Methodology
3.1 Research design
3.2 Tools
3.3 Response rate
3.4 Sample distribution
3.5 Respondent's profile
3.6 Experience in the public service
3.7 Experience in the current section
3.8 Gender representation
3.9 Age of the respondents
3.10 Experience with management improvement initiatives
3.11 Measures of construct
3.12 Data Analysis and methods
4 Research Findings and Discussion
4.1 Factor analysis
4.2 Descriptive statistics
4.3 Regression analysis and frequency distribution
4.3.1 Reliability test
5 Conclusion and Future Directions
5.1 Significance and conclusion
5.2 Future directions
5.3 Contribution of innovative points to knowledge base
5.4 Limitations of the research
References
Appendices
作者简历及在学研究成果
学位论文数据集
本文编号：3942929
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