垃圾短信治理项目风险管理

发布时间：2018-02-16 10:42

本文关键词： 项目风险管理风险控制垃圾短信　出处：《南京邮电大学》2012年硕士论文　论文类型：学位论文

【摘要】：近年来,随着短信业务的蓬勃发展,短信已经成为人们日常生活中不可或缺的通信方式,然而也出现了不和谐的音符,一些公司和人员利用短信大量群发各类广告信息,对广大手机用户造成了骚扰,严重干扰了人们的日常生活。这些问题引起了社会各界的关注,一些主要的媒体给予了深度报道,国家主管部门对此非常重视,电信运营商也为此投入了大量的人力和物力对垃圾短信进行治理。垃圾短信的治理涉及到社会、法律、法规、行业等各个方面,是一件综合性的、多链条的工作。电信运营商为履行社会责任,责无旁贷的开展垃圾短信的治理,建设了垃圾短信拦截系统,然而由于垃圾短信治理的复杂性,对于垃圾短信治理系统建设和使用都存在较大的风险,为使这一工作取得理想的效果避免出现大的风险,本文利用项目管理理论中的风险控制理论对项目进行了分析和设计。论文首先根据项目风险管理的主要过程,对电信运营商垃圾短信治理项目进行了风险控制管理,包括：风险管理计划编制、风险识别、风险应对计划编制、风险监督与控制等；同时还对垃圾短信治理今后的发展趋势进行了探讨,提出了垃圾短信治理工作中针对运营商的中长期建议。
[Abstract]:In recent years, with the rapid development of SMS business, SMS has become an indispensable means of communication in people's daily life. However, there are also discordant notes. Some companies and personnel use SMS to send out a large number of kinds of advertising information. It has caused harassment to the vast number of mobile phone users and seriously interfered with people's daily life. These problems have aroused the attention of all sectors of society. Some major media have given in-depth reports, and the national authorities have attached great importance to this. Telecom operators have also invested a great deal of manpower and material resources in the treatment of spam messages. The governance of spam messages involves all aspects of society, laws, regulations, industries and so on, and is a comprehensive one. The work of multi-chain. In order to fulfill the social responsibility, telecom operators are duty-bound to carry out the management of spam SMS, and build the spam SMS interception system. However, due to the complexity of the governance of spam SMS, There is a great risk in the construction and use of the junk message management system. In order to make this work achieve the ideal effect to avoid large risks, this paper analyzes and designs the project by using the risk control theory in the project management theory. Firstly, according to the main process of the project risk management, the paper carries on the risk control management to the telecom operators' spam short message management project, including: the risk management plan formulation, the risk identification, the risk response plan preparation, At the same time, the development trend of spam short message management in the future is discussed, and the medium and long term suggestions for operators in the management of spam short message are put forward.
【学位授予单位】：南京邮电大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F626

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