青岛邮政投递网信息化建设战略研究

发布时间：2018-03-26 05:05

本文选题：邮政　切入点：投递　出处：《山东大学》2011年硕士论文

【摘要】：1998年邮电分营以来,青岛邮政解放思想,艰苦奋斗,各项业务迅速发展,目前已具有物品运递、资金流通、信息传递等三大业务功能,为党政机关、企事业单位和社会各界、人民群众提供实物流、资金流、信息流合一的多元化用邮服务。逐步形成邮政储蓄、速递物流、邮务类业务为主体的多元化业务结构,主要业务范围包括函件、包裹、电子汇兑、特快专递、报刊发行、邮政储蓄、集邮等传统优势业务和商函广告、代办电信、中间业务、物流配送等新的亮点业务。随着邮政业务的不断发展,传统投递服务以已经很难满足日益增长的业务需求,同时整个邮政行业信息化建设正在如火如荼的进行,因此投递作为整个邮政作业最末端也是最重要一环,成为信息化建设成败的关键。本论文综合运用了文献研究法与访谈法。首先通过调查,对青岛邮政外部、内部环境进行深入的剖析,对投递作业过程中中存在的问题做出诊断。然后通过对核心竞争力、信息化理论的运用,提出了青岛邮政投递信息化建设方案的设计要求和设计思路。在对信息化建设方案设计过程中,本论文的研究重点是在信息化管理和业务流程监控两部分。在对网络体系的设计中,我们研究的重点在全程全网和内部管理模型设计上。最后,本论文通过组织、人员、资金、全网四个方面来保障信息化建设在青岛邮政投递的顺利实施,特别是通过对管理人员进行信息化管理的培训,让信息化控制的思想落实到投递管理的全过程中。本论文率先在投递管理中引入信息化管理的概念,并结合青岛投递的实际情况,设计了行之有效的信息化建设方案。同时,将信息化管理不仅强调结果,而且重视过程这样的管理理念,深入到青岛邮政投递管理中,从而完善了邮政投递管理体系,提升整体服务水平。
[Abstract]:Since the post and telecommunications division camp in 1998, Qingdao Post has emancipated the mind, worked hard and developed rapidly. At present, it has three major business functions, namely, the transportation of goods, the circulation of funds, and the transmission of information. It is the party and government organs, enterprises and institutions, and all walks of life in society. The people provide a diversified postal service that integrates physical flow, capital flow and information flow, and gradually forms a diversified business structure with postal savings, express logistics and postal services as the main body. The main business scope includes letters, parcels, Electronic exchange, Speedpost, newspaper distribution, postal savings, philatelic and other traditional advantages of business advertising, agency telecommunications, intermediate business, logistics distribution and other new highlights of business. With the continuous development of postal service, the traditional delivery service has been difficult to meet the increasing business needs. Meanwhile, the information construction of the whole postal industry is in full swing. So delivery as the end of the whole postal operation is also the most important link, become the key to the success or failure of information construction. This paper synthetically uses the literature research method and the interview method. First, through the investigation, carries on the thorough analysis to the Qingdao postal service external, the internal environment, makes the diagnosis to the delivery operation process existing question, then through to the core competitiveness, Based on the application of information theory, this paper puts forward the design requirements and design ideas of the information construction scheme of Qingdao Post. In the design of the network system, we focus on the whole network and internal management model design. Finally, this paper through the organization, personnel, funds, Four aspects of the whole network to ensure the smooth implementation of information construction in Qingdao postal delivery, especially through the management of information management training, so that the idea of information control in the delivery management of the whole process. This paper takes the lead in introducing the concept of information management in the delivery management, and combining the actual situation of Qingdao delivery, designs an effective information construction plan. At the same time, the information management is not only emphasized the result, And pay attention to the process of such a management concept, in-depth into Qingdao postal delivery management, thus improving the postal delivery management system, improve the overall level of service.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：F618

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