基于IVR平台的电话收音机业务的设计与开发
发布时间：2018-08-28 14:00
【摘要】：为了充分利用中国电信固网优势资源,推进中国电信向综合信息服务提供商转型,经过调研部分省市“电话收音机”业务的现状,结合中国电信业务发展现状,以庞大的中国电信固话用户群为基础,充分结合媒体及互联网信息资源,采用新兴语音处理技术,开发电话收音机业务,给用户提供全新体验,从而有力挖掘固网潜力,增加固话的用户黏着度,盘活现有传统电话网络资源,提高电话使用率,降低电话拆机率,增加业务收入。 电话收音机业务是基于信息资讯而开发的电话信息业务,听众可以通过电话在线收听广播的直播节目,它突破了传统广播信号覆盖范围的限制,改变了传统的电台收听方式,电话不再仅仅作为传统的通信工具,而变成新颖时尚的“在线收音机”,随着业务的不断发展,资讯日益丰富,电话最终将变成“在线网络信息机”。 电话收音机业务是指用户通过电话终端享受通过电话网络所承载(含单向传播和双向互动)的音频节目内容的一种综合信息服务,该音频节目内容可以是广播电台的内容,也可以是电视节目音频内容,还可以是自创节目内容；可以是实时的,也可以是非实时的；可以是单向传送的,也可以是双向互动的。其盈利模式采取前向信息收费与后向频道广告收费模式相结合的方式。 本文首先概要论述了电话收音机业务的特点和国内电话收音机业务的现状,然后着重论述电话收音机平台的架构设计及技术实现方案,内容包括IVR平台简介,电话收音机平台技术原理,硬件设备,软件说明等内容。在后面的章节中也详细的整理论述了电话收音机业务的应用设计及实现,最后归纳总结该项目的实施成果和经验教训,借以通过本文论述基于IVR平台的电话收音机业务的设计与开发应用方案。
[Abstract]:In order to make full use of the advantages of China Telecom's fixed network resources and to promote China Telecom's transition to integrated information service providers, after investigating the status quo of "telephone and radio" services in some provinces and cities, and combining with the current situation of China's telecom business development, Based on a large fixed telephone subscriber base of China Telecom, fully integrating media and Internet information resources, adopting new voice processing technology, developing telephone and radio business, providing users with a new experience, thus having the power to tap the potential of fixed network, Increasing the adhesion of fixed telephone users, activating the existing traditional telephone network resources, improving the telephone utilization rate, reducing the probability of telephone disassembly, increasing business income. The telephone radio service is a telephone information service based on information. Listeners can listen to live broadcast programs online by telephone. It breaks through the limits of the coverage of traditional broadcast signals and changes the traditional way of listening to radio stations. Telephone is no longer just a traditional communication tool, but a new and fashionable "online radio". With the continuous development of business, the information is increasingly abundant, and the telephone will eventually become "online network information machine". The telephone radio service refers to a comprehensive information service in which users enjoy the content of audio programs carried through the telephone network (including one-way transmission and two-way interaction) through telephone terminals. The audio program content may be the content of a broadcasting station. It can also be audio content of TV programs, it can also be self-created program content, it can be real-time, it can also be non-real-time, it can be one-way transmission, it can also be two-way interactive. The profit model adopts the combination of forward information charge and backward channel advertising. In this paper, the characteristics of the telephone radio service and the present situation of the domestic telephone radio service are briefly discussed, and then the architecture design and the technical implementation scheme of the telephone radio platform are emphatically discussed, including the brief introduction of the IVR platform. Telephone radio platform technical principle, hardware equipment, software description and so on. In the following chapters, the application design and implementation of the telephone and radio service are discussed in detail. Finally, the implementation results and lessons of the project are summarized and summarized. This paper discusses the design and application of telephone radio service based on IVR platform.
【学位授予单位】：西安电子科技大学
【学位级别】：硕士
【学位授予年份】：2010
【分类号】：F626
[Abstract]:In order to make full use of the advantages of China Telecom's fixed network resources and to promote China Telecom's transition to integrated information service providers, after investigating the status quo of "telephone and radio" services in some provinces and cities, and combining with the current situation of China's telecom business development, Based on a large fixed telephone subscriber base of China Telecom, fully integrating media and Internet information resources, adopting new voice processing technology, developing telephone and radio business, providing users with a new experience, thus having the power to tap the potential of fixed network, Increasing the adhesion of fixed telephone users, activating the existing traditional telephone network resources, improving the telephone utilization rate, reducing the probability of telephone disassembly, increasing business income. The telephone radio service is a telephone information service based on information. Listeners can listen to live broadcast programs online by telephone. It breaks through the limits of the coverage of traditional broadcast signals and changes the traditional way of listening to radio stations. Telephone is no longer just a traditional communication tool, but a new and fashionable "online radio". With the continuous development of business, the information is increasingly abundant, and the telephone will eventually become "online network information machine". The telephone radio service refers to a comprehensive information service in which users enjoy the content of audio programs carried through the telephone network (including one-way transmission and two-way interaction) through telephone terminals. The audio program content may be the content of a broadcasting station. It can also be audio content of TV programs, it can also be self-created program content, it can be real-time, it can also be non-real-time, it can be one-way transmission, it can also be two-way interactive. The profit model adopts the combination of forward information charge and backward channel advertising. In this paper, the characteristics of the telephone radio service and the present situation of the domestic telephone radio service are briefly discussed, and then the architecture design and the technical implementation scheme of the telephone radio platform are emphatically discussed, including the brief introduction of the IVR platform. Telephone radio platform technical principle, hardware equipment, software description and so on. In the following chapters, the application design and implementation of the telephone and radio service are discussed in detail. Finally, the implementation results and lessons of the project are summarized and summarized. This paper discusses the design and application of telephone radio service based on IVR platform.
【学位授予单位】：西安电子科技大学
【学位级别】：硕士
【学位授予年份】：2010
【分类号】：F626
【参考文献】
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