儿童坐具的用户体验设计研究

发布时间：2018-11-03 09:38

【摘要】：儿童坐具是儿童学习、生活和游戏必不可少的一类用具,对于儿童的身心健康发展至关重要,针对儿童坐具的使用与情感体验的研究已成为一个重要的研究热点。然而,现在有关儿童家具用户体验的研究主要侧重于产品体验、视觉传达体验、展示环境体验或服务体验的某一个维度,从涵盖上述四个要素的整体的用户体验角度开展的研究相对欠缺。用户体验设计的目标是要全方位的考察用户体验的设计要素以满足用户的需求,因此,从整体的用户体验角度研究儿童坐具设计是非常必要的。本文利用文献研究法、问卷调查法、用户访谈法等研究方法,以用户为中心,从用户体验的角度出发,关注用户的感受和体验需求,研究儿童坐具的用户体验设计。首先,本研究阐述了儿童坐具的内涵,区分了儿童坐具的实际使用者和消费者,研究了儿童和家长的各自特点,再通过分析儿童坐具消费行为中的影响者和决策者,提出了儿童坐具消费决策行为模型,并依据上述研究总结了儿童坐具设计原则。其次,以用户体验的理论为依据,界定了儿童坐具的用户体验内涵,分析了用户体验的要素和需求层次,提出了儿童坐具的用户体验框架。在此理论基础之上,依据产品开发设计流程,借鉴交互设计开发流程,探索性地提出了儿童坐具的用户体验设计流程,用于指导设计实践,并完成了设计应用验证。通过上述研究工作,主要获得了以下研究成果：(1)得出了儿童坐具消费决策行为模型。在这个模型中,家长是决策者,儿童是决策的影响者,他们在内外刺激的共同影响下作出消费决策,儿童对家长的影响力大小以及影响方式,是这一模型的关键因素。(2)提出了儿童坐具的用户体验框架与用户体验设计要素。这个框架涵盖产品体验、视觉传达体验、展示环境体验和服务体验。产品体验的设计要素包括功能、形态、色彩、材质、结构工艺等,视觉传达体验的设计要素包括版式设计、色彩、图形、文字等,展示环境体验的设计要素包括空间布局、主题、照明、色彩等,服务体验的设计要素包括售前服务、售中服务、售后服务等。(3)提出了儿童坐具的用户体验设计流程。这个流程包括：第一阶段,运用问卷调查法、用户访谈法、观察法等研究方法开展需求分析,进行设计定位；第二阶段,运用情景模拟法、头脑风暴法等方法进行涵盖产品体验、视觉传达体验、展示环境体验与服务体验的整体概念设计；第三阶段,运用递推法和计算机辅助设计软件进行详细设计；第四阶段,运用问卷量表进行设计评估；最后,投产发布后运用问卷调查法、用户访谈法、观察法等研究方法进行体验回访。(4)完成了三套方案的设计,对儿童坐具的用户体验设计流程进行了应用验证。
[Abstract]:As a kind of essential appliance for children to learn, live and play, it is very important for children to develop their physical and mental health. The research on the use and emotional experience of children sitting utensils has become an important research hotspot. However, the current research on children's furniture user experience mainly focuses on one dimension of product experience, visual communication experience, environmental experience or service experience. The research from the perspective of the overall user experience covering the above four elements is relatively lacking. The goal of user experience design is to investigate the design elements of user experience in order to meet the needs of users. Therefore, it is very necessary to study the design of children sitting gear from the perspective of overall user experience. In this paper, the methods of literature research, questionnaire survey, user interview and other research methods are used to study the user experience design of children sitting equipment from the perspective of user experience, focusing on the user's feelings and experience needs. First of all, this study expounds the connotation of child sitting appliance, differentiates the actual user and consumer of child sitting appliance, studies the characteristics of children and parents, and then analyzes the influence and decision makers of children sitting appliance consumption behavior. The model of consumer decision-making for children sitting utensils is put forward, and the design principles of children sitting utensils are summarized according to the above research. Secondly, based on the theory of user experience, this paper defines the connotation of user experience, analyzes the elements and needs of user experience, and puts forward the framework of user experience for children. On the basis of this theory, according to the design process of product development and the interactive design process, the user experience design flow of children sitting tools is put forward, which can be used to guide the design practice and complete the verification of the design application. The main results are as follows: (1) the model of consumer decision-making for children sitting utensils is obtained. In this model, parents are decision makers and children are decision makers. They make consumer decisions under the influence of both internal and external stimuli. It is the key factor of this model. (2) the framework of user experience and the design elements of user experience are proposed. This framework covers product experience, visual communication experience, environmental experience and service experience. The design elements of product experience include function, form, color, material, structure, etc. The design elements of visual communication experience include layout design, color, graphics, text, etc. The design elements of the service experience include pre-sale service, in-sale service, after-sales service, etc. (3) the design process of user experience for children's sitting utensils is put forward. This process includes: the first stage, the use of questionnaires, user interviews, observation and other research methods to carry out demand analysis, design positioning; The second stage, the use of situational simulation method, brainstorming method to cover the product experience, visual communication experience, environmental experience and service experience of the overall conceptual design; In the third stage, the detailed design is carried out by using recursive method and computer aided design software, and in the fourth stage, the questionnaire is used to evaluate the design. Finally, after putting into production, questionnaire survey, user interview, observation and other research methods are used to carry out the experience return visit. (4) the design of three sets of schemes is completed, and the process of user experience design for children sitting tools is verified.
【学位授予单位】：中南林业科技大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TS665.4

【相似文献】