基于活动理论的社会化问答应用的可用性研究

发布时间：2018-04-13 06:44

本文选题：活动理论 + 社会化问答应用　；参考：《现代情报》2017年09期

【摘要】：[目的 /意义]探讨以知乎为代表的社会化问答应用的可用性现状,以期提高社会化问答应用的可用性。[方法/过程]以活动理论作为指导,结合可用性评价的研究成果以及社会化问答应用的特点,设计可用性评价指标体系,通过问卷调查的方法来收集数据并进行量化分析,对知乎APP的可用性进行评价分析。[结果 /结论 ]研究结果表明用户对于知乎APP的可用性总体满意度相对较高,知乎APP在内容上的表现较好,在平台以及用户方面仍有待改进。总体上可从界面布局、用户研究、社群关系等三个方面来提高社会化问答应用的可用性。
[Abstract]:Objective / significance: to discuss the usability of social question answering application represented by Zhihu in order to improve the usability of social question answering application.[method / process] under the guidance of activity theory, combined with the research results of usability evaluation and the characteristics of social question-and-answer application, the index system of usability evaluation was designed, and the data were collected and analyzed quantitatively by means of questionnaire survey.The usability of Zhihu APP is evaluated and analyzed.[results / conclusion] the results show that users' overall satisfaction with Zhihu's APP is relatively high, Zhihu APP's performance in content is better, and there is still room for improvement in terms of platform and users.In general, it can improve the usability of social Q & A application from three aspects: interface layout, user research and community relationship.
【作者单位】：南京大学信息管理学院;南京邮电大学管理学院;
【基金】：中国科学技术信息研究所项目“用户行为视角的链接动机与系统可用性研究”
【分类号】：G206

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