由多个分药房组成的门诊药房管理模式介绍

发布时间：2018-01-18 13:02

本文关键词：由多个分药房组成的门诊药房管理模式介绍　出处：《中国药房》2015年07期 　论文类型：期刊论文

【摘要】：目的:建立由多个药房组成的门诊药房管理模式。方法:在我院由1个门诊药房改为4个楼层药房的要求下,分析药房原有流程的缺点,建立门诊药房新流程,利用信息化管理手段,建立新型分药房发药模式。结果:原有的1个门诊药房无法满足患者就近取药的需求,原有的收方、发药流程致患者的排队时间较长,且易致发药差错、工作量分配不均;新建的门诊分药房采用取药刷条码报到及预摆药模式,患者可自主选择取药楼层,可合理分流患者,改善取药环境,简化收方发药流程,系统自动判断皮试处方。与旧模式相比,采用新模式患者取药等候时间从原来的平均10~15 min缩短为5 min(占90%),减少了取药差错,各窗口工作量相对平均等。结论:建立的门诊分药房发药模式提高了药房管理水平。
[Abstract]:Objective: to establish an outpatient pharmacy management model composed of multiple pharmacies. Methods: under the requirement of changing one outpatient pharmacy into four pharmacies in our hospital, the shortcomings of the original process of the pharmacy were analyzed, and a new process of outpatient pharmacy was set up. Results: the original outpatient pharmacy can not meet the needs of the patients to get the drug, the original prescription, the process of dispensing drugs caused by the long queue time of patients. 3. The use of information management methods, the establishment of a new drug dispensing model. Results: the original outpatient pharmacy can not meet the needs of the patients to get drugs. And easy to cause drug errors, uneven distribution of workload; The newly built outpatient dispensary adopts the mode of drug collection and preloading, and patients can choose their own level of drug collection, which can reasonably divert the patients, improve the drug taking environment, and simplify the process of receiving and issuing drugs. Compared with the old model, the waiting time of the patients with the new model was shortened from 1015 min to 5 mins (90%), which reduced the errors of taking drugs. Conclusion: the establishment of the dispensing mode of outpatient pharmacy can improve the management level of pharmacy.
【作者单位】：南京大学医学院附属鼓楼医院药学部;
【分类号】：R95
【正文快照】： *副主任药师。研究方向:药房管理、医院药学。电话:025-83106666-55703。E-mail:lovemechen@sina.com门诊药房是医院为患者服务的重要窗口之一,其管理水平直接关系到患者利益,也影响着医院的服务质量和整体形象。而取药环节复杂、等待时间长是大型综合医院门诊药房普遍存在的

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