质量管理工具在我院药品不良反应报告中的应用与体会

发布时间：2018-03-02 22:24

本文选题：药品不良反应　切入点：质量管理工具　出处：《中国药房》2015年08期 　论文类型：期刊论文

【摘要】：目的:探讨质量管理工具在我院药品不良反应(ADR)上报中的应用价值。方法:应用PDCA循环及质量管理工具,如调查表、甘特图、鱼骨图等,分析我院2013年ADR监测与报告情况,寻找ADR上报数量少的原因,探索对策、予以实施并进行持续改进。结果:通过质量管理工具的应用,发现了我院ADR监测与报告存在的主要问题为对ADR上报认识不足、考核未到病区、奖惩未明确,并据此制定了改进措施:加强与医护沟通、举办培训讲座、将指标分配到病区、落实ADR上报责任人、每季度公布ADR上报数量、落实奖惩制度。经过持续质量改进,2014年1-6月与2013年相比,我院ADR报告在数量上得到了显著提升,在质量上也有所改进。结论:运用PDCA循环和质量管理工具,能明显提升我院ADR上报数量和质量,能够不断发现和解决问题,使ADR监测与报告工作得以持续改进;在此过程中提高药学人员运用质量管理工具的能力,也为PDCA循环在医院药学全方位质量管理的应用奠定了基础。
[Abstract]:Objective: to explore the application value of quality management tools in ADR report of our hospital. Methods: using PDCA circulation and quality management tools, such as questionnaire, Gantt chart, fish bone chart, etc., to analyze the monitoring and reporting of ADR in our hospital in 2013. To find out the reasons for the low number of ADR reports, explore the countermeasures, implement them and make continuous improvement. Results: through the application of quality management tools, it was found that the main problems of ADR monitoring and reporting in our hospital were insufficient understanding of ADR reporting. The examination did not reach the ward, the rewards and punishments were not clear, and based on this, the improvement measures were formulated: strengthen communication with doctors and nurses, hold training lectures, assign the indicators to the ward, implement the ADR report to the responsible persons, and publish the number of ADR reports quarterly. Through continuous quality improvement, the ADR report of our hospital from 2014 to June has been significantly improved in quantity and quality. Conclusion: using PDCA cycle and quality management tools, the ADR report has been improved in quantity and quality. It can obviously improve the quantity and quality of ADR report in our hospital, can continuously find and solve the problems, make the monitoring and reporting of ADR improve continuously, and improve the ability of pharmacists to use quality management tools in the process. It also lays a foundation for the application of PDCA cycle in all-round quality management of hospital pharmacy.
【作者单位】：邛崃市医疗中心医院药学部;
【分类号】：R95

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