湖南永州农村地区357家零售药店药学服务的现状调查

发布时间：2018-09-04 14:52

【摘要】：目的:为促进和强化湖南永州农村地区零售药店开展药学服务提供参考。方法:通过对湖南永州农村地区357家零售药店的服务理念、服务方式、服务流程、服务内容、软硬件设施及从业人员的专业素质等13个方面进行调查,了解其开展药学服务的现状。结果与结论:该地区有78.9%的药店存在执业药师或药师挂靠现象,从业人员中仅有53.3%是药学专业毕业;每年参加培训的人员比例不足30.0%,平均培训时间不超过8小时;65.3%的药店从业人员尚未树立药学服务理念;未配备基本药学服务软硬件设施的药店达47.0%,未建立药学服务管理流程的达87.4%;不足10.0%的零售药店开展了药学上门服务。应该通过强化零售药店从业人员管理和培训、规范药店药学服务内容、建立标准化的药学服务流程、明确药店基本药学服务软硬件设施的配置、加强对药店药学服务绩效的考核与评价、督促药店药学服务社会功能的发挥等,实现居民安全、有效、合理用药。
[Abstract]:OBJECTIVE:To provide references for promoting and strengthening pharmaceutical care in rural retail pharmacies in Yongzhou,Hunan Province.METHODS:Through investigating the service concept,service mode,service flow,service content,software and hardware facilities and professional quality of employees in 357 retail pharmacies in rural areas of Yongzhou,Hunan Province,13 aspects of pharmaceutical care were investigated. RESULTS & CONCLUSIONS: 78.9% of the pharmacies in this area were affiliated with licensed pharmacists or pharmacists, only 53.3% of them graduated from pharmacy specialty, less than 30.0% of them participated in training every year, and the average training time was less than 8 hours; 65.3% of the pharmacy employees had not yet established the concept of pharmaceutical care; they were not equipped with Basic Pharmacy services. Pharmacy stores with hardware and software facilities for pharmaceutical care accounted for 47.0% and 87.4% of them did not establish a management process for pharmaceutical care. Less than 10.0% of retail pharmacies offered door-to-door pharmaceutical care. The allocation of software and hardware facilities, strengthening the evaluation and evaluation of pharmacy's pharmaceutical service performance, and supervising and urging pharmacies to give full play to the social function of pharmaceutical service can realize safe, effective and rational drug use.
【作者单位】：永州职业技术学院;永州市食品药品检验所;
【基金】：湖南省教育科学“十二五”规划课题(No.XJK012CZJ057)
【分类号】：R952

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