我院门诊药房药学服务现状调查及建议

发布时间：2018-10-21 10:49

【摘要】：目的:为门诊药房更好地开展药学服务工作,保证门诊患者安全、有效、合理地用药提供参考。方法:根据我院门诊药房咨询窗口提供的有关资料并参考有关文献设计调查问卷,随机选取于我院门诊药房取药的患者进行调查,并对调查结果进行统计分析。结果:发出调查问卷450份,收回有效调查问卷417份,有效回收率为92.67%。受访患者最关注的合理用药相关问题是药物的用法用量和注意事项,选择的人数高达254(60.91%)和251(60.19%);其次是功能与主治,选择的人数达234(56.12%);另外,药物疗效、服药时间和老人、儿童、孕产妇用药等也是患者普遍关心的问题。受访患者中,盲目用药的占20.75%,89.45%认为药师的指导对其用药有帮助,但还有21.35%得不到药师的用药指导。结论:调查显示门诊患者合理用药的意识较淡薄且药物知识缺乏,渴望获得药师的专业用药指导,但目前门诊药房的药学服务开展有待改善。建议通过实行要点式用药交待、采用红色蓝色警示标签、提供全方位的用药咨询服务、开展合理用药宣教等措施积极推进药学服务工作。
[Abstract]:Objective: to provide reference for outpatient pharmacy to carry out pharmacological care better and ensure outpatient's safety, effective and rational use of drugs. Methods: according to the relevant information provided by the consultation window of outpatient pharmacy in our hospital and referring to the relevant literature, the questionnaire was designed, and the patients who took drugs from the outpatient pharmacy in our hospital were randomly selected for investigation, and the results were statistically analyzed. Results: 450 questionnaires were sent out, 417 effective questionnaires were collected, and the effective recovery rate was 92.677. The most concerned issues related to rational use of drugs were the dosage of drugs and matters needing attention, with 254 (60.91%) and 251 (60.19%) selected, followed by function and treatment (234 (56.12%). Maternal medication is also a common concern of patients. Among the patients interviewed, 20.75% (89.45%) thought that the guidance of pharmacist was helpful, but 21.35% could not get the guidance of pharmacist. Conclusion: the investigation shows that the consciousness of rational use of drugs in outpatients is relatively weak and the knowledge of drugs is lacking, and they are eager to obtain the professional guidance of pharmacists, but the pharmaceutical services in outpatient pharmacies need to be improved at present. It is suggested that the pharmaceutical service should be actively promoted through the implementation of key drug statements, the use of red and blue warning labels, the provision of omnidirectional drug use consulting services, and the development of rational drug use education and other measures.
【作者单位】：广东省医学科学院/广东省人民医院药学部;
【分类号】：R95

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