某院20353例次药物咨询情况的统计与分析

发布时间：2018-11-03 12:17

【摘要】：目的:为提高药物咨询水平和药学服务质量提供参考。方法:收集我院回龙观院区用药咨询中心2014年1月-2016年12月的药物咨询记录,对咨询人员构成、咨询形式、咨询内容和咨询药品等信息进行汇总,并利用帕累托图分析咨询内容的主要和次要因素。结果:该中心2014-2016年共提供药物咨询20 353例次,咨询人员以患者为主(20 039例次,占98.5%);共涉及人员6 307人次,以女性居多(3 646人次,占57.8%)。咨询形式以面对面咨询为主(19 440例次,占95.5%)。咨询内容可分为13类,其中用法用量和特殊剂型指导为主要因素,分别有10 392例次(占51.1%)和3 844例次(占18.9%)。20 353例次药物咨询中,涉及药品的共有18 874例次,共涉及药品11类,以呼吸系统药物为主(11 756例次,占62.3%)。结论:用法用量和特殊剂型指导为该院区药物咨询的主要内容。药师为患者和医护人员提供药物咨询服务,可很好地解答用药问题,有助于促进临床合理用药。
[Abstract]:Objective: to provide reference for improving the level of drug consultation and the quality of pharmaceutical care. Methods: collect the records of drug consultation from January 2014 to December 2016 in Huilongguan Hospital District Drug Advisory Center of our hospital, and summarize the information of consultant staff, consultation form, consultation contents and consulting drugs, etc. Pareto chart was used to analyze the main and secondary factors of consulting content. Results: in 2014-2016, 20 353 cases of drug consultation were provided by the center, and 20 039 cases (98.5%) were consulted, and 6 307 cases were involved (3 646 person-times, 57.8%). Face to face consultation was the main form of consultation (19,440 cases (95.5%). The contents of consultation can be divided into 13 categories, among which the usage dosage and the guidance of special dosage form are the main factors, there are 10,392 cases (51.1%) and 3,844 cases (18.9%), respectively. There were 18 874 cases involving drugs, 11 kinds of drugs, mainly respiratory drugs (11 756 cases, 62.3%). Conclusion: the usage and the guidance of special dosage form are the main contents of drug consultation in this hospital. Pharmacists provide medical consultation services to patients and medical staff, which can answer the questions of drug use and help to promote rational use of drugs in clinical practice.
【作者单位】：北京积水潭医院药剂科;
【分类号】：R95

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