地铁司机工作压力与人因失误关系实证研究

发布时间：2018-09-03 20:12

【摘要】：本文以地铁司机群体受到的来自六个方面的压力为自变量,以地铁司机在工作中产生的失误为因变量,以地铁司机对压力采取的应对方式为调节变量,构建地铁司机"工作压力—人因失误"模型,并运用回归分析、缓冲效应分析进行实证研究。本文研究的内容主要包括,地铁司机工作压力源指标分析、地铁司机工作压力和人因失误的维度划分,一方面证实了地铁司机工作压力对人因失误的影响路径,另一方面证实了应对方式在工作压力与人因失误间起到的调节作用。研究通过现场访谈、问卷设计与分析对北京地铁运营公司中地铁司机的相关数据进行收集与处理。在小样本数据的基础上,运用信度分析和探索性因子分析确定工作压力、人因失误以及应对方式的维度划分。最后再运用回归方程进行实证分析与检验,最终确定了地铁司机工作压力与人因失误的关系模型以及压力应对方式的调节作用。本文研究结论有:地铁司机工作压力维度中的工作本身、角色压力、人际关系和组织管理对遗漏型失误有显著的正向影响,地铁司机工作压力维度中的工作本身、角色压力、职业发展、组织管理和工作-家庭冲突对执行型失误有显著的正向影响;积极应对在工作本身、人际关系、职业发展对遗漏型失误的影响中起负向减弱的调节作用,积极应对在工作本身、组织管理和工作-家庭冲突对执行型失误的影响中起负向减弱的调节作用;消极应对在角色压力和职业发展对遗漏型失误的影响中起正向加强的调节作用,消极应对在工作本身、组织管理和工作-家庭冲突对执行型失误的影响中起正向加强的调节作用。根据本文实证研究结果,从地铁司机个体层面和地铁运营公司组织层面两方面,提出对地铁司机工作压力的控制和管理对策措施,对保证地铁安全、高效运营具有非常重要的意义。
[Abstract]:This paper takes the pressure from six aspects of the subway drivers as the independent variable, the subway drivers' errors in the work as dependent variables, and the subway drivers' response to the pressure as the adjusting variables. The model of "working pressure-human error" was constructed, and the empirical study was carried out by regression analysis and buffer effect analysis. The main contents of this paper include: the analysis of the working pressure sources of subway drivers, the division of the dimensions between the working pressure of subway drivers and human error, on the one hand, the confirmation of the influence of the working pressure of subway drivers on the path of human error. On the other hand, it proves that coping style plays a regulating role between work stress and human error. Based on the field interview, questionnaire design and analysis, the data of subway drivers in Beijing Metro Operation Company are collected and processed. On the basis of small sample data, reliability analysis and exploratory factor analysis are used to determine the dimensionality of work stress, human error and coping style. Finally, the regression equation is used to analyze and test the relationship between the working pressure and human error of subway drivers and the adjustment of stress coping style. The conclusions of this paper are as follows: the work itself, role stress, interpersonal relationship and organizational management have significant positive effects on the missing errors in the work stress dimension of subway drivers, and the work itself and role stress in the work stress dimension of subway drivers. Career development, organizational management and work-family conflict have a significant positive impact on executive failure, and actively respond to the negative moderating effect of job itself, interpersonal relationships, and career development on missing errors. Positive coping plays a negative moderating role in the work itself, organization management and the impact of work-family conflict on executive errors; Negative coping plays a positive role in regulating the impact of role stress and career development on missing errors, and negative coping plays a role in the job itself. Organizational management and job-family conflict play a positive role in regulating the impact of executive error. According to the empirical research results of this paper, from the individual level of subway driver and the organization level of subway operation company, the paper puts forward the measures to control and manage the working pressure of subway driver, which can ensure the safety of subway. Efficient operation is of great significance.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：R13

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