网络消费者知情权法律问题研究

发布时间：2018-01-13 21:08

本文关键词：网络消费者知情权法律问题研究　出处：《西南科技大学》2017年硕士论文　论文类型：学位论文

更多相关文章： 网络交易 消费者 知情权 法律保障

【摘要】：消费者知情权是经济法上的重要权利。在网络交易中,消费者享有知悉有关信息的权利,知情权是网络消费者权利的基础与起点,对促进网络经济健康发展意义重大。在实践中,经营者利用虚假广告、不履行完全告知、信用造假、网络欺诈行为侵害网络消费者知情权。究其原因在于网络交易具有独特的虚拟性与技术性,造成经营者与消费者掌握信息上的严重不对等,救济机制的缺陷与监管不力亦是网络消费者知情权受损的重要原因。新《消保法》与《网络交易管理办法》的出台,弥补了网络交易领域消费者权益保护的空白,但仍旧无法满足日益增长的网络市场发展需要。在借鉴国外网络消费者知情权保护经验的基础上。针对网络交易中经营者信息披露不完全,应当明确经营者的信息披露义务,要求披露信息真实、有效、充分、及时。针对网络交易监管不力,须加强政府监管、社会组织的监管、网络经营平台的内部监管。经营者信用造假,损害了消费者的信任,应当建立网络经营者信用等级评价机制,必要时将第三方评价纳入网络交易信用评价体系。网络交易具有跨地域性,导致维权成本高且难度较大。健全网络消费者知情权救济机制,须建立有利于网络消费者的管辖规则,且网络交易纠纷案应实行举证责任倒置,将网络交易纠纷案纳入小额诉讼案件范围,提高网络消费者维权效率。完善惩罚性赔偿机制,强化侵犯网络消费者知情权的民事责任,起到必要震慑作用,以弥补网络消费者损失,从而保障网络消费者知情权。
[Abstract]:Consumers' right to know is an important right in economic law. In online transactions, consumers enjoy the right to know relevant information, and the right to know is the basis and starting point of online consumers' rights. It is of great significance to promote the healthy development of network economy. In practice, operators make use of false advertising, do not fulfill full information, credit fraud. Network fraud infringes upon the right to know of network consumers. The reason lies in the unique virtual and technical nature of network transactions, resulting in serious imbalance between operators and consumers in the possession of information. The defects of relief mechanism and the lack of supervision are also the important reasons for the loss of network consumers' right to know. It makes up the gap in the protection of consumer rights and interests in the field of network trading. But still can not meet the growing needs of the development of the network market. On the basis of learning from the experience of foreign network consumers' right to know, the information disclosure of operators in network transactions is not complete. The obligation of information disclosure should be made clear, and the disclosure information should be true, effective, sufficient and timely. In view of the weak supervision of network transactions, it is necessary to strengthen the supervision of government and social organizations. The internal supervision of the network operating platform. The credit fraud of the operator has damaged the trust of the consumer, so the evaluation mechanism of the credit grade of the network operator should be established. When necessary, the third party evaluation will be brought into the credit evaluation system of network transaction. The network transaction has a cross-regional nature, which leads to high cost and difficulty of safeguarding rights, and improves the relief mechanism of network consumers' right to know. It is necessary to establish the jurisdiction rules in favor of the network consumers, and the burden of proof should be reversed in the disputes of network transactions, and the disputes of network transactions should be brought into the scope of small lawsuit cases. Improve the efficiency of online consumers, improve the mechanism of punitive damages, strengthen the civil liability of infringing the network consumers' right to know, play a necessary deterrent role, in order to make up for the losses of network consumers. In order to protect the right to know network consumers.
【学位授予单位】：西南科技大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

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