“铺陈”与“形成”:我国快递服务中消费者权益问题的一种解说与应对

发布时间：2018-01-25 02:29

本文关键词： 快递服务消费者权益保护历史背景问题的形成应对方案　出处：《重庆邮电大学学报(社会科学版)》2015年02期 　论文类型：期刊论文

【摘要】：我国国内快递服务的乱象丛生让此中的消费者权益问题成为焦点。欲缓和乃至最终解决此问题,需以良好地认知问题背后的历史铺陈及具体生成为前提。对此,历史的探讨揭示出快递行业尚处于市场剧变的自我调整中,相应地,规范层面亦表现为对行业发展的努力适应;关于快递服务条款与交易实践的实证分析则显示了消费者权益已被快递企业以服务条款架空的现状。以此为基点,问题的应对需考虑行业尚未充分发展的现状,并借鉴西方学者对于法律规制的种种局限的反思,秉持谨慎与耐心的总体态度,即在市场调整作用未充分发挥时应保持公权力介入的适度审慎,以及对快递服务市场尚处成长期的宽容与耐心。
[Abstract]:The chaos of domestic express service makes the issue of consumers' rights and interests become the focus. In order to ease or even solve this problem, we must take the history behind the problem and concrete generation as the premise. The historical discussion reveals that the express delivery industry is still in the process of self-adjustment of the market upheaval. Accordingly, the normative level also shows the adaptation to the development of the industry. The empirical analysis of express service terms and transaction practice shows that the consumer rights and interests have been set up by express delivery companies. On this basis, the problem needs to consider the current situation that the industry has not yet fully developed. And learn from the western scholars to reflect on the limitations of legal regulation, uphold the general attitude of caution and patience, that is, when the role of market adjustment is not fully played, we should maintain the moderate prudence of the intervention of public power. And express service market is still in the growth period of tolerance and patience.
【作者单位】：西南政法大学;
【分类号】：D923.8;D922.296
【正文快照】： 以市场经济发展的需要和电子商务的兴起为契机,我国快递行业于近年经历了蓬勃发展。从最初的商务与私人间物品寄递到以网络购物为代表的电子商务物流环节,越来越多的人们开始接触快递服务并享受着随之而来的便捷。然而,与快递服务的高需求不协调的是快递服务质量的低下、霸王

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