网购消费者反悔权期限的完善

发布时间：2018-04-01 03:08

本文选题：网络购物　切入点：消费者反悔权　出处：《太原科技大学》2017年硕士论文

【摘要】：2014年我国对《消费者权益保护法》进行了修订,并规定了消费者应当享有“7天无理由退换货”的权利,即消费者在购买特定商品后的特定时间段内,可以行使单方面、无条件的退货权利。此次修订实际上赋予了消费者对所购买商品“反悔”的权利,而如何规范设置反悔权期限是保障反悔权顺利实施的前提。由于目前法律条文对反悔权期限的规定具有较强的概括性,实践中消费者和经营者在适用时存在不同的理解,由此引发了诸多纠纷。学界普遍认为我国反悔权期限制度尚不完善,仍有细化空间。反悔权期限的合理设置,符合消费者权益保护法的基本原则,有利于保障合同实质公平。为了改善消费者在网购中的弱势地位,国家工商行政管理总局于2017年1月6日公布了《网络购买商品七日无理由退货暂行办法》,对网购消费者反悔权利及其期限制度做出相应补充,但对于收货时间的确定方式、期限的起算时间以及与经营者告知义务的联系尚未做出明确规定,对于需要经过长时间检验才能了解详情的商品以7天作为反悔期限并不合理。这些方面仍需进一步完善。对于收货时间上,需要明确确定为经消费者本人确认签收货物为准;在反悔权期限的起算方式方面,应进一步补充经营者告知义务作为期限的起算点之一;对于反悔权期限长度,应当根据所购商品的具体情形进行分类规定。通过上述对反悔权期限的适当补充,以期更好地保障网购消费者的合法权益,保障网购市场的秩序稳定。
[Abstract]:In 2014, China amended the Consumer Rights and interests Protection Law and stipulated that consumers should enjoy the right of "7 days without reason to return and exchange goods", that is, consumers can exercise unilateral rights within a specified period of time after purchasing a specific commodity.Unconditional right to return goods.The amendment actually gives consumers the right to "reverse" the goods they buy, and how to regulate the time limit of the right is the prerequisite to ensure the smooth implementation of the right.Due to the strong generality of the current legal provisions on the term of estoppel, there are different understandings between the consumer and the operator in practice, which leads to a lot of disputes.Academic circles generally think that the term system of estoppel in our country is not perfect, and there is still room for refinement.The reasonable setting of the time limit of retrogression rights accords with the basic principle of consumer rights and interests protection law and is beneficial to the protection of substantive fairness of the contract.To improve consumers' weak position in online shopping,On January 6, 2017, the State Administration for Industry and Commerce promulgated the "interim measures for the return of goods purchased on the Internet for 7 days without reason", which supplements the right of online shopping consumers to go back on their regrets and their deadline system, but determines the time of receipt of the goods.The starting time of the period and the contact with the operator's obligation to inform are not clearly specified, and it is not reasonable to use 7 days as the estoppel period for the goods which need long inspection to understand the details.These aspects still need to be further improved.With regard to the time of receipt, it is necessary to determine clearly that the goods should be signed and received by the consumers themselves; in terms of the starting method of the period of estoppel, the operator should be further supplemented with the obligation to inform the operator as one of the starting points of the period;The length of the right of estoppel shall be classified according to the specific circumstances of the goods purchased.In order to better protect the legitimate rights and interests of online shopping consumers and ensure the order and stability of the online shopping market, the above appropriate supplement to the duration of the estoppel right is expected to better protect the legal rights and interests of the online shopping consumers.
【学位授予单位】：太原科技大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

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