零负团费旅游消费者权益的法律保护

发布时间：2018-04-03 13:33

本文选题：零负团费　切入点：消费者权益　出处：《东南大学》2015年硕士论文

【摘要】：改革开放以来,旅游业高速发展,逐渐在国民经济发展中占据了举足轻重的地位,特别是近十年来,行业规模不断扩大,从业人员不断增加,经营体制不断创新,经营环境不断改善,旅游业已经成为我国拉动经济增长、扩大就业渠道的重要的服务行业之一。但是由于各种因素的共同作用,当前旅游业存在不少损害消费者权益的现象。实际上,由于旅游合同纠纷的证据难以保全,加上救济权利的过程耗时耗力,旅游消费者往往在维权的过程中障碍重重。所以很大一部分的旅游消费者选择忍气吞声,但是这种软弱更加剧了旅游经营者愈发没有节制的侵权行为。在这些侵权行为中,影响最恶劣的当属“零负团费”游。所谓“零负团费”,即旅行社会以极低的价格诱惑消费者参加旅行团,在合同中抬高旅游服务、虚构旅游项目的价格,更甚者会对旅游消费者进行威胁并强制其消费。消费者出于多种原因,往往在当时都会陷入难以维权的地步。长此以往,这种现象必将严重打击旅游消费者的积极性,对整个旅游行业的健康发展都产生极为不利的影响。本文会从“零负团费”游的形成原因入手,剖析这一违法现象的形式以及对旅游消费者权益的损害,指出我国目前对“零负团费”游法律规制的不足并对旅游消费者权益的法律保护提出建议。
[Abstract]:Since the reform and opening up, tourism has been developing at a high speed and has gradually occupied a pivotal position in the development of the national economy. Especially in the past ten years, the scale of the industry has been continuously expanded, the number of employees has been increasing, and the operating system has been innovated.With the continuous improvement of business environment, tourism has become one of the most important service industries to stimulate economic growth and expand employment channels.However, due to the joint action of various factors, the current tourism industry has a lot of damage to consumer rights and interests.In fact, because the evidence of tourism contract disputes is difficult to preserve, and the process of relief rights is time-consuming and exhausting, tourism consumers often have many obstacles in the process of safeguarding their rights.So a large proportion of tourist consumers choose to swallow up, but this weakness exacerbates the increasingly uncontrolled infringement of tourism operators.In these tort, the worst impact is the "zero negative group fee" tour.The so-called "zero negative group fee" means that travel agencies will entice consumers to join tour groups at extremely low prices, raise the prices of travel services in contracts, and make fictitious travel items more expensive, even more threatening to consumers and forcing them to spend.Consumers for a variety of reasons, often at that time will be difficult to defend the situation.In the long run, this phenomenon will seriously dampen the enthusiasm of tourism consumers and have a very negative impact on the healthy development of the whole tourism industry.This article will start with the forming reason of "zero negative group fee" tour, analyze the form of this illegal phenomenon and the damage to the tourist consumer's rights and interests.This paper points out the deficiency of legal regulation of "zero negative group fee" in our country and puts forward some suggestions on the legal protection of tourist consumers' rights and interests.
【学位授予单位】：东南大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D923.8

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