网络代购中消费者权益的保护

发布时间：2018-04-11 07:50

本文选题：网络代购 + 消费者权益　；参考：《上海交通大学》2015年硕士论文

【摘要】：随着电子商务的迅速发展及人们逐渐产生的跨地域的购物需求,近几年兴起的网络代购作为一种新型的购物模式已逐渐被越来越多的消费者所接受。但网络的虚拟性导致消费者与代购经营者之间对信息的掌握存在偏差,因而代购经营者拒绝履行、迟延履行、履行瑕疵等违约或侵权行为在日常的网络代购过程中逐渐凸显,这极大地损害了消费者的合法权益。目前我国针对网络代购这一新兴事物没有进行专门的法律规范,其它相关法律条文的适用条件还存在不足,这进一步加剧了消费者和代购经营者之间违约纠纷以及侵权纠纷的出现。针对以上问题,本文参考合同法、侵权责任法等法律的相关理论,从代购经营者违约责任认定标准、侵权责任的司法救济以及消费者相关权利的适用条件等三个方面加以论述,力图加大对网络代购中消费者权益的保护。本文由以下五个部分组成:第一部分,对网络代购合同进行概述,从法律概念、服务类型和法律性质三方面着手,确定网络交易平台的法律地位并具体分析代购经营者与消费者之间的法律关系。第二部分,对网络代购合同的法律问题作深入探讨,详细分析代购经营者与消费者之间合同的成立与生效,并就代购经营者、消费者、网络交易平台三方的权利与义务以及代购经营者与网络交易平台的责任展开论述。第三部分,援引司法实践以及社会事件中的几个典型案例,详细分析我国当前网络代购业务中消费者权益受到侵害的具体表现以及救济困境。第四部分,介绍国内外关于网络代购消费者权益保护的立法现状,并阐述国外的立法经验对我国的启示。第五部分,针对上文论述的救济困境,在违约行为认定标准、责任承担方式、举证责任分配、损害赔偿范围以及消费者权利的适用条件等方面加以完善,力图使消费者的维权之路更加便捷、有效。
[Abstract]:With the rapid development of electronic commerce and the growing cross-regional shopping demand, the rising of online shopping as a new type of shopping model has been gradually accepted by more and more consumers in recent years.However, the virtual nature of the network leads to the deviation of the information between the consumer and the purchasing operator, so the default or tort such as the refusal to perform, the delay of performance, the performance defect and so on, are gradually highlighted in the daily online purchasing process.This has greatly damaged the legitimate rights and interests of consumers.At present, there is no special legal norm for the new thing of online purchasing in China, and the applicable conditions of other relevant legal provisions are still insufficient.This further intensifies the occurrence of breach of contract disputes and tort disputes between consumers and purchasing agents.In view of the above problems, this paper, referring to the relevant theories of contract law and tort liability law, discusses from three aspects: the standard of confirming the liability for breach of contract, the judicial relief of tort liability and the applicable conditions of the relevant rights of consumers.Try to increase the protection of consumers' rights and interests in online purchasing.This paper is composed of the following five parts: the first part, the overview of the network purchase contract, from the legal concept, service types and legal nature of three aspects,To determine the legal status of the network trading platform and analyze the legal relationship between the purchasing operator and the consumer.In the second part, the author makes a deep discussion on the legal problems of the online purchasing contract, analyzes in detail the establishment and validity of the contract between the agent purchasing operator and the consumer, and discusses the agent purchase operator and consumer.The rights and obligations of the network trading platform and the responsibility of the purchasing operator and the network trading platform are discussed.The third part, citing the judicial practice and several typical cases in social events, analyzes in detail the concrete performance and relief predicament of the infringement of consumers' rights and interests in the current online purchasing business in China.The fourth part introduces the domestic and international legislation on the protection of the rights and interests of online purchasing consumers, and expounds the enlightenment of foreign legislative experience to our country.The fifth part, in view of the relief dilemma discussed above, in breach of contract in the identification of the standard, burden of burden, burden of proof distribution, damage compensation scope and consumer rights applicable conditions to be improved, and so on.Try to make the road of consumer's rights protection more convenient and effective.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D923.8

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