网络购物中消费者撤回权研究

发布时间：2018-06-23 08:34

本文选题：消费者 + 购物方式　；参考：《中国地质大学(北京)》2017年硕士论文

【摘要】：近20年,中国的社会发生了日新月异的变化,人们的消费水平提高、消费习惯和消费目的也有了实质性的改变。而旧的消费者权益保护法已经不能够适应时代的迅猛发展,不能够给消费者带来足够的保护,无法切实维护消费者的合法权益。2014年3月15日起施行的消费者权益保护法是中国自1993年以来第一次修改消费者权益保护法。消费者在日常生活中,作为自然人,时间和精力都十分有限,便捷、商品种类繁多的网购方式逐渐收到人们的青睐。这种便捷的新购物方式,无疑大大提高了购物的效率,给消费者的生活带来了诸多便捷。然而由于网络购物是远程购物,看不到实物,经营者只需在网页上展示商品信息,就能与消费者订立买卖合同。有的经营者利用交易双方信息掌握不对称、看不到实物的特点,利用消费者的冲动消费等失误,精心引诱购物,导致消费者收到货物后发现不必要、不实用、甚至实物与图片不符等等,造成经济损失。甚至有些经营者打虚假广告、以次充好,欺骗消费者,侵犯消费者的合法权益。本文主要研究新消费者权益保护法第25条关于撤回权的规定:“经营者采用网络、电视、电话、邮购等方式销售商品,消费者有权自收到商品之日起七日内退货,且无需说明理由。”此规定在一定程度上维护了消费者的正当、合法权益。本文第一部分的内容主要介绍文章的选题背景、目的和意义,对国内外的文献进行研究,总结了学者的观点,然后解释了研究的内容和研究的方法。第二部分为消费者撤回权制度的概述。研究了消费者撤回权的概念、特征和法理基础,以及撤回权存在的意义,分析了撤回权制度对消费者的特殊保护。第三部分为我国现行消法关于消费者撤回权的立法现状,并分析了现行法条存在的不足。由于是初次立法尝试,撤回权制度的法条并不是详细,在细节方面需要在以后进行修改和完善。第四部分介绍了国外的撤回权制度,将国内外的撤回权制度进行对比和分析,在此基础上总结国外撤回权制度的可取之处,为下一章的内容做铺垫。第五部分提出了完善我国撤回权制度的建议。在上一章的基础上,详细分析如何进一步完善我国的消费者撤回权制度。
[Abstract]:In the past 20 years, China's society has changed with each passing day, people's consumption level has been improved, and consumption habits and purposes have also changed substantially. However, the old law on consumer rights and interests has not been able to adapt to the rapid development of the times and can not bring enough protection to consumers. It is the first time since 1993 that China has amended the law on consumer rights and interests. In daily life, as a natural person, consumers are very limited in time and energy, convenient, a wide variety of goods online shopping way gradually received the favor of people. This convenient new shopping way, undoubtedly greatly improved the efficiency of shopping, to the consumer's life brought a lot of convenience. However, because online shopping is remote shopping, can not see the real thing, the operator only need to display the information on the web page, can conclude the sale contract with the consumer. Some operators use information from both sides of the transaction to grasp asymmetry, do not see the characteristics of physical objects, make use of mistakes such as consumers' impulsive consumption and so on, and meticulously lure them into shopping, resulting in consumers finding it unnecessary and impractical after receiving the goods. Even physical objects and pictures do not match, and so on, resulting in economic losses. Even some operators make false advertisements, subdued, deceiving consumers, infringing consumers' legitimate rights and interests. This paper mainly studies the provisions of Article 25 of the New Consumer Rights and interests Protection Law on the right of withdrawal: "Business operators sell goods by internet, television, telephone, mail order, etc., and consumers have the right to return goods within seven days from the date of receipt of the goods." Without giving reasons. " To a certain extent, this regulation protects the legitimate and legitimate rights and interests of consumers. The first part of this paper mainly introduces the background, purpose and significance of the topic, studies the literature at home and abroad, summarizes the views of scholars, and then explains the content and research methods. The second part is an overview of the system of consumers' right to withdraw. This paper studies the concept, characteristics and legal basis of consumers' right of withdrawal, as well as the significance of the existence of the right of withdrawal, and analyzes the special protection of the system of the right of withdrawal to consumers. The third part is about the current legislation of consumers' right of withdrawal in China's current law, and analyzes the shortcomings of the existing law. Since it is the first legislative attempt, the law of the power of withdrawal system is not detailed, in detail, it needs to be revised and improved in the future. The fourth part introduces the system of the right of withdrawal abroad, compares and analyzes the system of the right of withdrawal at home and abroad, and sums up the merits of the system of the right of withdrawal abroad on this basis, paving the way for the content of the next chapter. The fifth part puts forward the suggestion of perfecting the system of the right of withdrawal in our country. On the basis of the previous chapter, the author analyzes in detail how to perfect the system of consumers' right of withdrawal.
【学位授予单位】：中国地质大学(北京)
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

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