论网购消费者知情权保护

发布时间：2018-10-12 11:44

【摘要】：随着互联网的发展,网购成为一种新型的消费方式。网购具有虚拟性、技术性和非现场性,消费者无法直接接触商品或服务。网购消费者对于商品或服务的了解主要依赖经营者的文字、图片等信息。与传统购物相比网购模式下消费者知情权的实现更依赖经营者告知义务的履行。当前社会信用体系不完善,网购经营者为了获得更多的利润,欺诈消费者的情形十分常见。网购经营者发布网络虚假广告、进行虚假宣传以及信用造假的情形十分常见。网购消费者的知情权相比传统交易更容易受到侵犯。我国当前对网购的研究在起步阶段,对于处于弱势地位的网购消费者知情权保护不足,网购消费者知情权受到侵犯的情形屡见不鲜。当前网购消费者知情权保护是一个值得研究的课题。本文采用理论分析、实证分析、比较分析等方法,从我国当前网购消费者知情权保护现状出发,以网购消费者知情权为核心,分析网购消费者知情权保护存在的问题和原因,借鉴国外立法经验,探索如何进一步完善我国网购消费者的知情权保护制度。本文共分为四章。第一章阐述了网购消费者知情权。论述了消费者知情权的概念内容以及网购消费者知情权的内容,借此阐述网购消费者知情权的特殊性,以及保护的必要性。为下文的研究奠定基础。第二章阐述网了购消费者知情权保护现状。通过论述我国法律对网购经营者信息披露义务的强制规定、加强网购平台保护消费者知情权责任以及赋予消费者撤回权弥补网购环境下知情权实现受阻三个方面,全面分析了当前我国法律如何保护网购消费者知情权。第三章阐述了网购消费者知情权保护存在的问题。包括网购经营者不履行告知义务;网购消费者知情权维权渠道不畅和撤回权适应存在困难和争议这三个部分。通过分析这些问题存在的原因,为下文提出具有针对性的保护措施奠定基础。第四章阐述了完善网购消费者知情权保护的建议。包括完善网购经营者信息披露制度、完善网购消费者知情权维权机制、完善网购消费者知情权保护的法律规定和加大对网络售假、欺诈的监督处罚力度四个部分。
[Abstract]:With the development of the Internet, online shopping has become a new type of consumption. Online shopping has virtual, technical and off-site, consumers can not directly contact goods or services. Online shopping consumer for goods or services mainly depends on the operator's text, pictures and other information. Compared with the traditional shopping mode, the realization of consumers' right to know depends more on the implementation of the operator's obligation to inform. The current social credit system is not perfect, online shopping operators in order to obtain more profits, consumer fraud is very common. Online shopping operators publish network false advertising, false publicity and credit fraud is very common. Online shopping consumers' right to know than traditional transactions are more vulnerable to infringement. The current research on online shopping in our country is in the initial stage. The situation that the consumers' right to know is not protected enough and the consumers' right to know is infringed is common. At present, the protection of consumers' right to know is a subject worth studying. This paper uses the methods of theoretical analysis, empirical analysis and comparative analysis to analyze the existing problems and reasons of the protection of online shopping consumers' right to know, starting from the current situation of the protection of consumers' right to know online shopping in China, taking the right to know of online shopping consumers as the core. Using foreign legislative experience for reference, this paper explores how to further improve the protection system of the right to know of online shopping consumers in our country. This paper is divided into four chapters. The first chapter describes the right to know about online shopping consumers. This paper discusses the concept content of consumers' right to know and the content of consumers' right to know online, and expounds the particularity of consumers' right to know and the necessity of protection. To lay the foundation for the following research. The second chapter expounds the current situation of the protection of the right to know for consumers. Through discussing the compulsory regulation of information disclosure obligation of online shopping operator in our country's law, strengthening the responsibility of protecting consumers' right to know on the online shopping platform and giving consumers the right to withdraw to make up for the obstruction of the realization of the right to know in the environment of online purchase, this paper discusses three aspects: Comprehensive analysis of the current law of China how to protect the right to know online shopping consumers. The third chapter expounds the problems existing in the protection of consumers' right to know online shopping. Including online shopping operators do not fulfill the obligation to inform, online shopping consumers' right to know the right to protect their rights channels and withdraw the right to adapt to the difficulties and disputes of these three parts. By analyzing the causes of these problems, this paper lays a foundation for the following protection measures. The fourth chapter elaborated the suggestion which consummates the online shopping consumer to know the right to know the protection. It includes four parts: perfecting the information disclosure system of online shopping operators, perfecting the mechanism of protecting consumers' right to know, perfecting the legal provisions of the protection of online shopping consumers' right to know, and strengthening the supervision and punishment of online sales of fake and fraud.
【学位授予单位】：大连海事大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

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