NA供电局客户电子档案系统开发研究

发布时间：2017-12-28 20:17

本文关键词：NA供电局客户电子档案系统开发研究　出处：《西南石油大学》2014年硕士论文　论文类型：学位论文

【摘要】：电力行业是一个特殊的行业,电力公司与客户在业务的来往过程中会形成相关的物理资料,它是供电企业为客户服务的最基础资料,也是公司内部责任划分的书面依据。传统管理中,这些客户资料处于一种分散的分布形态,信息未形成融合的整体,其价值得不到充分的利用,不能为公司的决策提供可靠、有效的数据支撑。如何整合这些资料,提高客户资料管理的现代化水平,发挥其应有的作用是供电企业当前必须解决的重要问题。本论文以项目管理为基础,在大量查阅相关资料的基础上,首先对项目与项目管理的内涵、项目管理的基本内容、项目管理的特点与用电客户档案管理相关知识进行了简要介绍;其次阐述了 CQ电力公司NA供电局目前客户档案管理的现状,主要包括NA供电局客户管理简介、NA供电局客户现有的管理方式以及存在的问题三个方面;然后,针对NA供电局现有管理方式中存在的问题进行客户电子档案管理系统的设计,从必要性、原则、设计思路和运行四个方面进行;再次,对基于项目管理思想的客户电子档案管理从计划管理、过程管理、质量管理和成本管理进行具体描述;最后对运行效果进行分析,为以后的扩展应用奠定了基础。
[Abstract]:The electric power industry is a special industry. The related physical data will be formed between the electric power company and the customers in the process of business. It is the most basic material for the power supply enterprise to serve customers, and it is also the written basis for the division of responsibilities within the company. In traditional management, these customer data are distributed in a decentralized form. Information is not integrated, and its price is not fully utilized. It can not provide reliable and effective data support for company decision making. How to integrate these data, improve the modernization level of customer information management and play its due role is an important problem that the power supply enterprises must solve at present. This thesis is based on project management, based on a large number of access to relevant information on the project and project management project management connotation, the basic content and characteristics of project management and electricity customer archives management related knowledge are introduced; secondly the CQ electric power company NA Power Supply Bureau at present customer archives management the status quo, mainly includes three aspects: NA Power Supply Bureau customer management profile, NA Power Supply Bureau customer management and the existing problems; then, the design of client of electronic archives management system for the existing management problems in NA Power Supply Bureau, from four aspects of necessity, principle, design idea and operation; again, the specific description of customer electronic archives management project management based on the idea of the project management, process management, quality management and cost management; at the end of the performance The analysis of fruit laid the foundation for the extended application.
【学位授予单位】：西南石油大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：TP311.52

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