零缺陷理念在ETH公司质量成本管理中的应用研究

发布时间：2018-01-20 08:18

本文关键词： 质量成本成本动因分析零缺陷　出处：《吉林大学》2015年硕士论文　论文类型：学位论文

【摘要】：近几年来，国内各大汽车制造主机厂汽车召回事件层出不穷，给汽车制造商及零部件厂商带来信誉损失、质量成本损失的同时，消费者也深受其害。这部分损失是企业的一座冰山，也是可挖掘的利润，那么传统意义上的质量成本管理就显的颇受局限，这就要求汽车制造业更应该纳入零缺陷质量管理，要求发挥人的主观能动性，第一次把事情做正确，使设计者、生产者、经营者努力使自己的产品没有缺陷，使产品符合对顾客承诺的要求。同时，欧美很多成功企业在战略和财务上的卓越绩效很多依赖于成功的零缺陷管理，因此，零缺陷理念在很多中小型企业内部的质量成本管理的应用研究就显得非常必要。本文研究的主要内容包括六个章节：第一章绪论。阐述课题研究背景、研究目的、意义、研究内容和方法。第二章相关基础理论分析。介绍相关的基础理论。包括传统质量成本管理理论、零缺陷管理理论等；介绍了传统的质量成本特性和零缺陷品质成本特性的区别。第三章ETH公司质量成本管理现状分析。以ETH公司为实例，采用统计分析的方法，介绍ETH公司当前的质量成本管理现状。第四章ETH公司加强质量成本管理的优化措施。本章就ETH公司的管理现状，制定对策措施。第五章零缺陷品质成本管理在ETH公司的应用。本章介绍零缺陷管理实践方案的规划，搭建高绩效的项目团队，严格监控项目管理计划，确保零缺陷方案的实施和推行，并对方案的实施给予了客观评价。第六章结论与展望。本章对全文进行了总结，指出了本文研究过程中的研究成本和研究上的不足，并对后续的研究方向进行了展望。在研究方法上，笔者采用了大量的文献研究法和案例分析法。通过选读大量的相关质量成本的国内外文献，，对不同时期国内外对质量成本管理相关的理论及管理现状进行分析，明确零缺陷管理的优势，阐述其对质量成本管理变革的重要意义；同时，对ETH公司质量成本管理现状、影响因素进行统计分析以及零缺陷方案的推进实施降低质量成本，进而总结出ETH公司实现企业的零缺陷管理战略，提高行业竞争力的核心之道。
[Abstract]:In recent years, the domestic major automobile main engine factory automobile recall events emerge in endlessly, bring the prestige loss and the quality cost loss to the automobile manufacturer and the spare parts manufacturer at the same time. Consumers also suffer greatly. This part of the loss is an iceberg of enterprises, but also can be excavated profits, so the traditional sense of quality cost management is obviously limited. This requires that the automotive manufacturing industry should be more into the zero-defect quality management, to play the subjective initiative of people, the first time to do the right thing, so that designers, producers, operators to make their own products without defects. At the same time, many successful companies in Europe and the United States in strategic and financial performance many rely on successful zero defect management, so. It is necessary to study the application of zero-defect concept in the internal quality cost management of many small and medium enterprises. The main contents of this paper include six chapters: The first chapter introduces the background, purpose, significance, contents and methods of the research. The second chapter introduces the related basic theories, including the traditional quality cost management theory, zero defect management theory and so on. The difference between traditional quality cost characteristic and zero defect quality cost characteristic is introduced. The third chapter analyzes the current situation of quality cost management in ETH Company. Taking ETH Company as an example, this paper introduces the current quality cost management situation of ETH Company by means of statistical analysis. Chapter 4th: optimization measures of ETH Company to strengthen quality cost Management. This chapter formulates countermeasures on the management status of ETH Company. Chapter 5th the application of zero defect quality cost management in ETH Company. This chapter introduces the plan of zero defect management practice, sets up a high performance project team, and strictly monitors the project management plan. To ensure the implementation and implementation of the zero-defect program, and to give an objective evaluation of the implementation of the program. Chapter 6th: conclusion and prospect. This chapter summarizes the full text, points out the research cost and deficiency in the research process, and looks forward to the future research direction. In the research method, the author adopted a large number of literature research and case analysis methods. Through reading a large number of related quality costs of domestic and foreign literature. This paper analyzes the relevant theories and management status of quality cost management in different periods at home and abroad, clarifies the advantages of zero defect management, and expounds its significance to the reform of quality cost management. At the same time, the current situation of quality cost management in ETH company, the influencing factors and the implementation of zero defect scheme to reduce the quality cost are statistically analyzed, and then the zero defect management strategy of ETH company is summarized. The core of improving the competitiveness of the industry.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F273.2;F426.471

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