IS09000质量管理体系在F公司的运用研究

发布时间：2018-02-14 17:02

本文关键词： ISO9000 质量体系八项质量管理原则 PDCA　出处：《福州大学》2014年硕士论文　论文类型：学位论文

【摘要】：伴随着中国快速进入“汽车社会”,与汽车消费相关的成品油销售市场的竞争也进入白热化阶段,石油企业角逐的焦点也转移到获得消费者的满意：油品质量和服务质量。F公司作为一个石油销售企业,必须加强质量管理,建立并不断完善质量管理体系,才能使企业永远立于竞争的不败之地。本文在查阅了大量前人的研究资料的基础上,以八项质量管理原则为分析框架,对F公司的IS09000质量管理体系运用模式进行研究,分析了F分公司在质量管理体系的应用过程中存在的主要问题及原因。为解决F公司存在的体系管理不够重视、监督和测量工作需完善和持续改进执行不到位等问题,本文以PDCA循环理论、激励理论等作为指导,提出了适合F公司的体系应用优化模式设计方案,包括创建具有企业特色的质量文化,组建专门的质量管理团队,加强体系文件管理培训等方法,务实体系管理工作基础；加强内部审核质量及实施绩效考核,做好体系运行的监控工作；并通过建立质量管理信息系统、优化服务质量管理体系及加强质量成本管理等保障措施推进体系持续改进。最后对F公司优化方案的具体实施进行介绍。文章建立起一套完整而有效的质量管理体系应用推广模式,对提高企业竞争力,确保企业长期稳定、持续、健康发展有重要实践意义。希望通过解决行业中存在的一些共性问题,为同类企业提高质量管理体系的应用水平提供参考。
[Abstract]:With China's rapid entry into the "automobile society", the competition in the market for oil products related to automobile consumption has also entered a stage of hyperthermia. The focus of the competition for oil enterprises has also shifted to the satisfaction of consumers: as an oil sales enterprise, oil quality and service quality. F company must strengthen quality management, establish and continuously improve quality management system. In order to keep the enterprise in an invincible position of competition forever. Based on a large number of previous research materials, this paper studies the application mode of IS09000 quality management system in F Company with eight quality management principles as the analytical framework. This paper analyzes the main problems and reasons in the application of quality management system in F Company. In order to solve the problem that the system management in F Company is not paid enough attention to, the supervision and measurement work needs to be perfected and continuously improved, and the implementation is not in place. Under the guidance of PDCA cycle theory and incentive theory, this paper puts forward a design scheme of system application optimization pattern suitable for F Company, including creating a quality culture with enterprise characteristics and setting up a special quality management team. Strengthening the training of system document management, practical system management work foundation, strengthening internal audit quality and performance appraisal, doing a good job of monitoring system operation, and establishing quality management information system, Optimizing the service quality management system and strengthening the quality cost management to promote the continuous improvement of the system. Finally, the implementation of the optimization scheme of company F is introduced. A set of complete and effective quality management is established in this paper. System application extension model, It is of great practical significance to improve the competitiveness of enterprises and ensure the long-term stable, sustainable and healthy development of enterprises. It is hoped that some common problems existing in the industry can be solved so as to provide a reference for similar enterprises to improve the application level of quality management system.
【学位授予单位】：福州大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F426.22;F273.2

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