山西大医院后勤精细化管理研究
发布时间：2019-03-27 15:51
【摘要】：新医改启动实施后,“以病人为中心”、“公益性”、“社会效益”再次被强调。在这样的新形势下,以往后勤“小而全”,人员素质低下、技术和管理手段落后,维修效率不高,运行成本高等问题成为制约医院后勤发展,影响医院整体服务水平的突出矛盾。精细化管理是将精细化管理思想深入企业生产工作的每一个环节,以减少资源浪费、降低管理成本、提高管理效率和企业综合竞争力为目标的企业管理理念。本文拟利用精细化管理思想,设计出山西大医院后勤精细化管理方案,探索出一条适合山西大医院后勤发展之路。本选题分六个章节对山西大医院后勤管理进行分析研究。首先明确了选题的研究背景、意义、方法和内容。然后归纳总结出国内外精细化管理思想作为本文的理论研究基础,并通过满意度调查的方式深入查找山西大医院后勤管理中存在的问题,对山西大医院后勤管理制度、服务流程、成本管理和人员管理中发现的问题进行深入剖析,找出山西大医院后勤管理中的潜在障碍。针对查找出的问题采取具体的解决策略,将采取的策略设计成精细化管理方案。最后得出采用精细化管理方案后的实施效果和研究结论。山西大医院后勤管理水平明显提升,得出的研究成果适用于医院后勤管理并具有较强的可操作性,可作为医院后勤精细化管理改革的参考案例,推广到每个医院的后勤管理中。
[Abstract]:After the implementation of the new medical reform, the "Patient-centered", the "public welfare" and the "social benefit" were again emphasized. Under such a new situation, the traditional logistic "small and full", the low personnel quality, the technology and management means are backward, the maintenance efficiency is not high, the operation cost is high, the problem of the hospital logistics development is restricted, and the outstanding contradiction of the overall service level of the hospital is affected. The refined management is the enterprise management idea that the refined management thought goes deep into the enterprise production work, so as to reduce the resource waste, reduce the management cost, improve the management efficiency and the comprehensive competitiveness of the enterprise. This paper is to use the thought of refined management to design the logistics fine management plan of the large hospital in Shanxi, and to explore a suitable logistics development way for the large hospital in Shanxi. This topic is divided into six chapters to analyze and study the logistics management of the large hospital in Shanxi. First, the background, meaning, method and content of the topic are clarified. Then, the paper sums up the idea of fine management at home and abroad as the basis of the thesis, and finds out the existing problems in the logistics management of the large hospital in Shanxi through the way of satisfaction survey, and the logistics management system and service process of the large hospital in Shanxi Province. An in-depth analysis of the problems found in the cost management and personnel management is to find out the potential obstacles in the logistics management of the large hospitals in Shanxi. And a specific solution strategy is adopted for the found problem, and the adopted strategy is designed to be a refined management scheme. Finally, it is concluded that the implementation effect and the research conclusion after the refined management scheme are adopted. The logistics management level of the large hospital in Shanxi is obviously improved, the results of the research are applicable to the hospital logistics management and have strong operability, and can be used as the reference case of the hospital logistics fine management reform, and is extended to the logistics management of each hospital.
【学位授予单位】：首都经济贸易大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：R197.32
[Abstract]:After the implementation of the new medical reform, the "Patient-centered", the "public welfare" and the "social benefit" were again emphasized. Under such a new situation, the traditional logistic "small and full", the low personnel quality, the technology and management means are backward, the maintenance efficiency is not high, the operation cost is high, the problem of the hospital logistics development is restricted, and the outstanding contradiction of the overall service level of the hospital is affected. The refined management is the enterprise management idea that the refined management thought goes deep into the enterprise production work, so as to reduce the resource waste, reduce the management cost, improve the management efficiency and the comprehensive competitiveness of the enterprise. This paper is to use the thought of refined management to design the logistics fine management plan of the large hospital in Shanxi, and to explore a suitable logistics development way for the large hospital in Shanxi. This topic is divided into six chapters to analyze and study the logistics management of the large hospital in Shanxi. First, the background, meaning, method and content of the topic are clarified. Then, the paper sums up the idea of fine management at home and abroad as the basis of the thesis, and finds out the existing problems in the logistics management of the large hospital in Shanxi through the way of satisfaction survey, and the logistics management system and service process of the large hospital in Shanxi Province. An in-depth analysis of the problems found in the cost management and personnel management is to find out the potential obstacles in the logistics management of the large hospitals in Shanxi. And a specific solution strategy is adopted for the found problem, and the adopted strategy is designed to be a refined management scheme. Finally, it is concluded that the implementation effect and the research conclusion after the refined management scheme are adopted. The logistics management level of the large hospital in Shanxi is obviously improved, the results of the research are applicable to the hospital logistics management and have strong operability, and can be used as the reference case of the hospital logistics fine management reform, and is extended to the logistics management of each hospital.
【学位授予单位】：首都经济贸易大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：R197.32
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