云南临沧边境经济合作区公共服务公众满意度测评研究

发布时间：2018-01-02 16:24

本文关键词：云南临沧边境经济合作区公共服务公众满意度测评研究　出处：《云南财经大学》2015年硕士论文　论文类型：学位论文

【摘要】：为了响应改革开放浪潮对沿边地区开放的要求,边境经济合作区得以产生和设立,我国的边境经济合作区作为开发区中的特殊类型,其公共服务质量的好坏直接影响到边境经济合作区的经济发展水平。而公众作为公共服务的直接受益者,在日常生活中直接感知政府的公共服务质量,为提高边境经济合作区的公共服务质量,应当加强边境经济合作区公共服务公众满意度的研究。临沧边境经济合作区是随着云南省“十二五”规划的提出及桥头堡战略的实施而设立产生的,因此,其公共服务公众满意度的测评研究具有必要性和重要性。本文以新公共管理理论为基础,梳理国内外学者关于公共服务公众满意度测评指标选取的基础上,根据临沧边境经济合作区公共服务的特殊性,修正了一些指标,构建了一套适用于临沧边境经济合作区的公共服务公众满意度评价指标体系,通过实地的问卷调查,发现了临沧边境经济合作区公共服务存在的不足之处,提出了以下对策建议:(1)建设绿色边合区,改善园区投资环境;(2)建设特色边合区,积极倡导边境少数民族特色文化;(3)开设面向境外所来务工人员子女的双语学校和教育帮扶机构;(4)设立境内外人才交流中心和就业帮扶保障机构;(5)加强禁毒防艾工作,严格预防与控制边境毒品犯罪和艾滋病的传播;(6)对园区内医院的大型医疗设备维护与更新实行外包方式;(7)官民共治,维护边境治安;(8)精简审批制度,提高管委会对企业贴息资金的申报、审核和下达效率。全文共分为五章:第一章,绪论梳理了国内外学者相关研究成果。第二章,阐述了公共服务公众满意度在边境经济合作区测评的理论基础。第三章,临沧边境经济合作区公共服务公共满意度测评指标体系及测评的具体步骤。第四章,临沧边境经济合作区公共服务公共满意度测评实证分析。第五章,完善临沧边境经济合作区公共服务对策建议。本文的研究旨在提出提升临沧边境经济合作区公共服务公众满意度的有效对策,以期改善临沧边境经济合作区的公共服务提供,从而繁荣临沧边境经济合作区的经济发展。
[Abstract]:In response to the wave of reform and opening up to the border area open, border economic cooperation zone can be produced and the establishment of border economic cooperation zones in China as a special type of Development Zone, the public service quality directly affects the border economic cooperation zone in the level of economic development. And the public as the direct beneficiaries of the public service, in in daily life, direct perception of the government public service quality, to improve the border economic cooperation zone shall strengthen the research on the quality of public services, public services and public satisfaction. The border economic cooperation zone in Lincang border economic cooperation zone is put forward with the implementation and the strategic bridgehead in Yunnan province "in 12th Five-Year" planning and the establishment of, therefore, research the evaluation of public service satisfaction is of necessity and importance. Based on the new public management theory, combing the domestic and foreign scholars. Based on the public service satisfaction evaluation index selection, according to the particularity of Lincang border economic cooperation zone of public services, fixed some indexes, construct a set of suitable for Lincang Border Economic Cooperation Zone public service satisfaction evaluation index system through questionnaire survey, found the shortcomings of Lincang border economic cooperation area of public service, puts forward the following suggestions: (1) the construction of green edge zone, improve the investment environment in the park; (2) the construction of characteristic boundary zone, actively promote the characteristics and culture of minority border; (3) open for foreign to the children of migrant workers to the bilingual schools and education aid agencies; (4 the establishment of Overseas Talent Exchange Center) and employment security mechanism; (5) strengthen anti drug AIDS prevention and control work, strict border drug crime and the spread of AIDS; (6) to the big hospital in the park Medical equipment maintenance and update of outsourcing; (7) public governance, border policing; (8) to streamline the examination and approval system, improve the administrative committee of the enterprise discount funds reporting, review and release efficiency. This paper is divided into five chapters: the first chapter is introduction, combing the relevant research results at home and abroad. The second chapter expounds the public service satisfaction theory in the evaluation of border economic cooperation zone. In the third chapter, the specific steps of evaluation index system and evaluation of Lincang Border Economic Cooperation Zone public service public satisfaction. In the fourth chapter, analysis of Lincang Border Economic Cooperation Zone public service public satisfaction degree assessment. The fifth chapter is to improve the public service in Lincang border economic cooperation zone. This paper aims to put forward effective countermeasures to promote Lincang Border Economic Cooperation Zone public service satisfaction, in order to improve the Lincang Border Economic Cooperation Zone The public service is provided to flourish the economic development of the Lincang border economic cooperation zone.

【学位授予单位】：云南财经大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630

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