基于工作责任感的公务员心理契约问题研究
发布时间:2018-01-02 23:26
本文关键词:基于工作责任感的公务员心理契约问题研究 出处:《南京理工大学》2014年硕士论文 论文类型:学位论文
【摘要】:将心理契约理论与方法引入公共管理领域,尤其是关于公务员心理契约问题的研究,对于提升公务员队伍的工作责任感和政府管理效能都具有重要意义。目前,国内关于公务员心理契约问题的探讨尚处于起步阶段,研究的深度和系统性仍显不足,如心理契约违背与破裂的区别与联系、和谐心理契约的构建路径与策略、公务员心理预期的分析等问题都有待深入系统的探究。 该文以蚌埠市公务员为研究样本,以实证研究为基础,以期了解我国公务员心理契约的结构维度及内部关系;基于工作责任感视角,探究公务员心理契约特征及其影响因素;在此基础上,提出了我国公务员心理契约重构的基本路径。该文主要结论有三:第一,揭示了公务员心理契约的结构要素和模型,即(1)公务员心理契约内涵包括两个方面:政府行政组织对公务员的心理期望所包含的文化素质、工作能力、敬业精神、诚实忠诚等十个期望要素;公务员对政府行政组织心理期望所包含的职业生涯前景、学习培训机会、公正公平待遇、组织文化情景等十个期望要素。(2)不同性别、不同年龄、不同学历、不同行政级别和不同工作年限公务员的心理期望重要程度分布存在差异。(3)我国公务员心理契约是双向多维度结构模型。第二、我国公务员心理契约与工作责任感的关系是:(1)公务员心理契约对其工作责任感具有显著影响,但不同维度对工作责任感的影响有所不同。(2)由于职业的稳定性,大部分公务员愿意继续留职。(3)大部分公务员认为政府行政组织的口头承诺没有履行,同时也感受不到职业成就感。第三,根据公务员心理契约的结构与特性,提出了构建和谐公务员心理契约的建议和策略:(1)比较分析了我国公务员心理契约与企业员工心理契约的异同。(2)提出了心理契约管理过程中的对策建议,即基于职业品质维度、工作态度维度、期望回报维度、人文环境维度、发展愿景维度的公务员心理契约重建途径;重建公务员心理契约的关注点:关注女性公务员心理契约,加强公务员职业生涯管理,采取多源流激励措施。
[Abstract]:It is of great significance to introduce the theory and method of psychological contract into the field of public administration, especially the research on the psychological contract of civil servants, which is of great significance to enhance the sense of responsibility of civil servants and the efficiency of government management. The research on the psychological contract of civil servants is still in the initial stage, the depth and systematization of the study is still insufficient, such as the difference and connection between the breach and rupture of the psychological contract, the construction path and strategy of the harmonious psychological contract. The analysis of the psychological expectation of civil servants needs to be explored deeply and systematically. This paper takes Bengbu city civil servant as the research sample, based on the empirical research, in order to understand the structural dimension and internal relationship of the civil servants' psychological contract in China; Based on the perspective of job responsibility, this paper probes into the characteristics of civil servants' psychological contract and its influencing factors. On this basis, this paper puts forward the basic path of the reconstruction of civil servants' psychological contract. The main conclusions of this paper are as follows: first, it reveals the structural elements and models of the civil servants' psychological contract. That is to say, the connotation of civil servants' psychological contract includes two aspects: the cultural quality, working ability, professionalism, honesty and loyalty of the government administration organization to the civil servant's psychological expectation; Civil servants' expectation on the psychological expectations of government administration organizations includes career prospects, learning opportunities, fair and equitable treatment, organizational cultural situation, etc.) different gender, different age. Different degrees of education, different administrative levels and different working years of civil servants have different distribution of psychological expectation importance.) the psychological contract of civil servants in China is a two-way multi-dimensional structure model. Second. The relationship between the psychological contract of civil servants and the sense of work responsibility is 1: 1) the psychological contract of civil servants has a significant impact on their sense of work responsibility. But different dimensions have different effects on job responsibility. 2) because of career stability. Most civil servants are willing to stay on. (3) most civil servants think that the verbal promises made by the government administration have not been fulfilled, and at the same time they do not feel a sense of professional achievement. Third. According to the structure and characteristics of civil servants psychological contract. This paper puts forward some suggestions and strategies for constructing harmonious psychological contract for civil servants. (1) A comparative analysis of the similarities and differences between the psychological contract of civil servants and the psychological contract of enterprise employees in China is made. The countermeasures and suggestions in the process of psychological contract management are put forward. That is based on the professional quality dimension, work attitude dimension, expected return dimension, humanistic environment dimension, development vision dimension of the psychological contract reconstruction of civil servants; The focus of rebuilding the psychological contract of civil servants is to pay attention to the psychological contract of female civil servants, to strengthen the career management of civil servants, and to take multi-source incentive measures.
【学位授予单位】:南京理工大学
【学位级别】:硕士
【学位授予年份】:2014
【分类号】:D630.3
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