APP软件对我国公共服务改革的作用研究

发布时间：2018-01-04 21:13

本文关键词：APP软件对我国公共服务改革的作用研究　出处：《东北财经大学》2014年硕士论文　论文类型：学位论文

【摘要】：公共服务改革最早发起于20世纪70年代末的英国,这一改革针对政府职能转变,重构政府、社会与市场三者关系,同时将如何处理公平与效率的关系为主要研究内容。我国在改革开放之后,市场经济体制改革取得了巨大成就,但政府职能转变、治理制度变迁相对滞后。在当前经济、信息全球化逐步加深与互联网科技飞速发展的新形势下,我国在公共服务改革伴随着服务型政府职能转变,如何应对当前形势把握发展机遇,顺利实现政府职能的转变和公共服务改革,是我国政府需要面对的问题。 2013年以打车软件为代表的诸多便民服务类APP软件迅速窜红,其业务涵盖公共交通、公共医疗、社会教育服务等,多业务领域的服务类软件使得公共服务质量与公民生活便利度得到大幅提升。在便民服务类APP软件广泛进入人们生活的同时,其对公共服务的影响也逐渐显露出来。本文以狭义的公共服务为主要研究领域,以时下热议的互联网服务类软件、移动互联网服务类软件为案例,以对民众生活产生影响的公共服务类APP软件为切入点。分析研究公共服务类软件对政府实现职能转型的启发和对公共服务改革影响及其对策,并对政府如何引导服务类APP软件发展与在公共服务领域进行服务类APP软件进行直接应用提出建议。本研究依据新公共管理理论与新公共服务理论,采用案例分析法、文献分析法、博弈论矩阵等方法,通过对服务类APP软件进行在公共服务改革中进行职能定位,探讨如何通过服务类APP软件进行新公共服务理论和新公共管理理论在公共服务改革中进行应用。并且分析在公共服务领域中,服务类APP软件发展所涉及的公共服务主体之间的决策与选择。同时探索在新形势下我国政府在公共服务改革中所处的位置、肩负的责任、应做出的调整、采取的做法。本文通过分析研究得出,作为可以推进公共服务改革的一项技术与载体,服务类APP软件可以在公共服务改革方面作为支点,政府可以通过引导、发展、直接应用服务类APP软件来推动公共服务改革。在此过程中服务类APP软件可以起到如下作用。第一,通过服务类APP软件进行公共服务的市场化。第二,通过服务类APP软件带来的市场机制完善我国公共服务改革过程中的体制改革。第三,通过政府APP的开发与开放、非政府组织与政府合作在公共服务领域发展服务类APP软件来进行服务型政府的转型。第四,利用服务类APP软件本身的技术特性提升公共服务领域的透明度、公正性、公平性。第五,服务类APP软件作为一项技术手段,可以在公共服务改革中作为提升公共服务供给与消费效率、质量的一种新的途径。本文的创新之处在于,将服务类APP软件作为政府进行公共服务改革的载体与平台。建议政府通过对服务类APP软件的发展引导与直接应用来推动服务型政府的建设与转型。并且提出将服务类APP软件作为政府进行新公共管理理论与新公共服务理论进行结合尝试的实践载体。本文的不足之处在于,有碍于服务类APP软件发展时间较短,可选取的资料相对较少：关于服务类APP软件在公共服务改革领域的相关研究较少,可借鉴的依据不足；本人的学术水平有限等原因。导致本文的论述存在局限性与理论根据不完备等问题。希望本文的研究对服务类APP软件在公共服务领域的研究发展起到一点微薄作用。
[Abstract]:The reform of the market economy has made great achievements after the reform and opening up , but the transformation of government function and the change of governance system are lagging behind . In the new situation , the reform of the public service is accompanied by the transformation of service - oriented government function , how to grasp the development opportunity in the current situation , the transformation of government function smoothly and the reform of public service are the problems that our government needs to face . This paper analyzes the influence of public service software on the transformation of public service and its countermeasures , and puts forward some suggestions on how to guide the development of service - based APP software and the application of service - based APP software in public service . Based on the theory of new public administration and the theory of new public service , this paper discusses how to apply new public service theory and new public management theory in public service reform by using case analysis method , literature analysis method and game theory matrix . Based on the analysis and research , as a technology and carrier that can advance public service reform , the service - based APP software can serve as a fulcrum in public service reform . The service - based APP software can play the role of guiding , developing and directly applying the service - based APP software . In the third part , through the development and opening of the government APP , the non - governmental organization and the government cooperate to develop the service - based APP software in the public service area . The fifth , the service - based APP software is a technical means , which can be used as a new way to improve the supply and consumption efficiency and quality of public service in public service reform . The innovation of this paper is that the service - based APP software is used as the carrier and platform for public service reform in the government . It is suggested that the government promote the construction and transformation of service - oriented government through the development guidance and direct application of service - based APP software . The deficiency of this paper is that the development time of the service - based APP software is relatively short , and the available information is relatively few : the relevant research on the service - based APP software in the field of public service reform is few , the basis of which can be used for reference is insufficient , and my academic level is limited . It is hoped that the research in this paper will play a little role in the research and development of service - based APP software in the public service field .

【学位授予单位】：东北财经大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D630

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