政务微博参与公共管理的问题及对策研究

发布时间：2018-03-28 21:44

本文选题：公共管理　切入点：政务微博　出处：《东北财经大学》2014年硕士论文

【摘要】：政务微博作为电子政务的新型手段,是政府部门利用现代信息技术通过网络平台,增强政府回应能力的一种创新实践和有效尝试。目前,政务微博已经广泛地应用到政府现代公共管理的实际工作中,为政府信息的公开、社会舆论的引导、百姓参政议政、社会公众服务等方面都起到了非常积极的推动作用。政务微博运用网络新技术建立微博形式的电子政务平台,可以增加公共管理透明度,为建立阳光政府提供技术方面的支持。作为一种新型的电子政务管理与服务平台,政务微博的建设与完善是一项长期而复杂的系统性工程,要充分整合法律制度、人力资源、科学技术等各方面的力量才能保障网络问政有效地运行。随着网络技术的快速发展,海量的信息被公布、转发和关注,人们在有限字符空间内进行沟通和互动,从而形成了当前炙手可热的微博系统。其中,以政务为主题的网络微博平台,自2009年上线以来已获得了迅速的发展,社会关注度日益加大,成为政府政治治理的新型手段。政务微博虽然在行政管理和应对突发性公共事件方面发挥了较大的作用,但作为新生代的政治管理工具,它在运营机制上还存在着很多问题、在管理过程中还存在很多不足,需要我们进行认真地研究、分析、评估,逐渐将其完善和补充,要坚持“以民为本”的核心理念,利用政务微博问政于民、问需于民、问计于民,随时与社会公众互动,对社会舆论加以引导。只有这样,才能真正发挥政务微博的强大作用。本文拟从全面介绍政务微博的概况入手,在论文结构上分为四个章节进行论述：第一章主要介绍本论文选题的背景、意义、理论依据、研究方法、创新与不足；第二章论述政务微博的基本概念以及在公共管理领域中的参与现状；第三章系统地分析政务微博给政府社会管理所带来的影响；第四章论述政务微博在发展过程中的主要限制因素,提出当前我国政务微博管理与运行过程之中出现的问题及原因；第五章结合实际案例为政务微博如何科学有效地参与公共管理领域发展提出相应对策。本文的创新点在于,第一,说明政务微博运用互联网思维参与到公共管理中,在大数据时代给政府带来一种新型的社会民生治理思维。这不仅意味着要继续研发技术、扩展政务网络空间,更意味着要调整其自身运作的机制,进行一次政府理念的创新,政府职能的转变以及政府管理流程的再造。第二,指出政务微博参与公共管理的最终目的是打造开放型政府,提倡政务公开,应该像天气预报、体育赛事、股票信息一样实时公开,能让政务资源与社会公众共同分享,融入到公民的日常生活中并且让人们乐于参与其中,政府与百姓一起携手共建新型政府,创造和谐社会。此外,文章还有很多缺点不足：首先,从案例数量上看,经过筛选后能起到代表性和说明作用的案例数量相对较少；其次,从时间的选取看,本文主要参考了2014年以前的案例,对于新近发生的政务微博热点事件尚不能进行及时分析、补充；第三,从研究视角上看,还需详细借鉴国外经验,从不同的视角进行对比,发现我国的政务微博管理的不足之处,参考国外先进经验发展我国的政务微博。我国政务微博开办至今仅有5年时间,尚属新生事物,学术界的相关研究仍然只囿于其发展现状及特征、现时功能等表层初级阶段上,就其深层次和发展远景讲,还需要进行大量的定性、定量相结合的全面的分析研究。政务微博要真正实现其网络问政有效性的目的,需要社会成员的全体参与,无论微博发布主体还是作为回应方的社会公众,应互相尊重,互惠共进。在转型期的中国,已经得益于网络舆论带来的好处的中国政府,如果政府机构再接再厉将微博平台运用好,管理好,政务微博会为未来创新社会管理带来更多惊喜。
[Abstract]:The new government means micro-blog as the e-government, government departments is the use of modern information technology through the network platform, to enhance an innovative practice and try effective government response capability. At present, the micro-blog has been widely applied to the actual work of the government of modern public administration, for the disclosure of government information, the guidance of public opinion, the people participating besides, the public service plays a very positive role in promoting.
The micro-blog based e-government platform for micro-blog in the form of new network technology, can increase the transparency of public management, provide technical support for the establishment of the sunshine government. As a new type of e-government management and service platform construction, and improve the micro-blog is a long-term and complex system engineering, to fully integrate the legal system power, human resources, in order to protect the network in all aspects of science and technology and politics run effectively.
With the rapid development of network technology, information is published, forwarding and attention, people communicate and interact in the limited space, thus forming the current hot micro-blog system. Among them, the micro-blog platform in e-government network as the theme, on-line since 2009 to have gained rapid development, increasing the degree of social concern increase, become a new means of government governance.
Although the micro-blog government in the administration and to deal with sudden public events play a larger role, but as a new generation of political management tools, it is in the operating mechanism there is still a lot of problems in the management process, there are still many problems, we need to seriously study, analysis, evaluation, and gradually be perfect and supplement, to adhere to the core concept of "people-oriented", the micro-blog government asked the government to the people, ask for people to ask for the people at any time, and the public interaction, the public opinion guidance. Only in this way can really play the strong role of micro-blog.
This paper starts from the comprehensive overview of micro-blog government, paper is divided into four chapters in the structure: the first chapter mainly introduces the background, significance, theoretical basis, research methods, innovation and deficiencies; the second chapter discusses the basic concept of the government and micro-blog in the field of public administration in the current situation; the third chapter systematically analyzes the influence to the micro-blog government government social management brought major limitations in the development process; the fourth chapter discusses the factors of micro-blog, put forward problems and reasons of current our country government management and operation process of micro-blog appeared; combined with the actual case the fifth chapter put forward the corresponding countermeasures for the government of micro-blog how to effectively participate in the public the field of management development.
The innovation of this paper is, first, that the micro-blog thinking of using the Internet to participate in the public administration, in the era of big data brings to the government a new social governance thinking of people's livelihood. It not only means to continue research and development technology, expand government network space, more means to adjust its own operating mechanism, a the idea of government innovation, the transformation of government functions and government process reengineering. Second, pointed out that the ultimate purpose of micro-blog government participation in public management is to create an open government, open government advocates, should be like the weather, sports, like real-time stock information open, can make the government and the public to share resources, into citizens the daily life and allow people to participate, the government and the people work together to build a new government, to create a harmonious society.
In addition, there are many drawbacks: first, the number of cases from the point of view, after screening can play a number of representative and illustrate the effect of the case is relatively less; secondly, from the time of the selection, the main reference case for government before 2014, micro-blog hot events happened recently is not timely analysis. Third, supplement; from the view of the point of view, also with the experience abroad, compared from different point of view, micro-blog found deficiencies in government management in China, reference foreign advanced experience of the development of China's administrative affairs. China's government run micro-blog micro-blog has only 5 years, it is still a new thing, the relevant the academic research is still confined to the development status and characteristics of the primary stage of the function, on the surface, its profound vision and development, need a large number of qualitative and quantitative combination of all The analysis and study of the surface.
The chief of micro-blog to realize its network governance effectiveness, the need of social members, regardless of subject or micro-blog released as the public response to the party, should respect each other, mutual development. In the transitional period of Chinese, has benefited from the network of public opinion has the benefits of China government, if the government agencies will continue to micro-blog platform to good use, good management of government, micro-blog will bring more surprises for the innovation of social management in the future.

【学位授予单位】：东北财经大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D630;G206

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