基本公共服务均等化满意度测评体系的建构与应用

发布时间：2018-04-27 22:31

本文选题：公共服务 + 均等化　；参考：《广东培正学院学报》2012年03期

【摘要】：顾客满意度测评作为新公共管理理论和新公共服务理论的核心理念,自引入到我国后,总体上经历了从借鉴到国内模型构建再到实际应用几个阶段。我国学者在这一方面的研究已取得了重大进展,但同时仍然存在着一些亟待解决的问题,主要包括两个方面:一是我们的研究还处于探索期,没有确定一个公认的科学模型,特别是结构变量及其作用方向需要根据我国实际情况加以确定;二是相关调查问卷还有待进一步科学化。因此,本文特以基本公共服务均等化这一特定的政策内容为载体,从模型构建和调查问卷的角度切入对基本公共服务均等化的满意度测评体系进行宏观的技术建构和设计,以期为我国公共服务满意度研究提供一个测评框架。
[Abstract]:As the core concept of the new public management theory and the new public service theory, customer satisfaction evaluation has generally experienced several stages from reference to domestic model construction to practical application since it was introduced into China. Chinese scholars have made great progress in this field, but at the same time, there are still some problems that need to be solved, including two aspects: first, our research is still in the period of exploration, and a recognized scientific model has not been determined. In particular, structural variables and their direction of action need to be determined according to the actual situation in China; second, the related questionnaires need to be further scientific. Therefore, taking the equalization of basic public services as the carrier of the specific policy content, this paper, from the perspective of model construction and questionnaire survey, makes a macro technical construction and design of the satisfaction evaluation system of equalization of basic public services. In order to provide a framework for the study of public service satisfaction in China.
【作者单位】：广东培正学院公共管理学系;
【基金】：广东省党校(行政学院)系统哲学社会科学“十一五”规划项目(10GL04) 广东培正学院10-11年度校级重点科研项目(11pzxmzd04) 广东培正学院11-12年度校级重点科研项目(11pzppxm005)
【分类号】：D630

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