地市级以下公共图书馆服务外包研究

发布时间：2018-06-03 09:22

本文选题：公共图书馆 + 服务外包　；参考：《安徽大学》2014年硕士论文

【摘要】：文化建设是建设有中国特色社会主义五位一体总体布局的一项重要内容。加强公共文化基础设施建设,完善公共文化服务网络,构建覆盖城乡的标准化、均等化公共文化服务体系是推动社会主义文化事业繁荣发展,建设社会主义文化强国的关键一环。公共图书馆作为公共文化服务的一项重要内容,加强公共图书馆事业建设,尤其是加强地市级以下公共图书馆服务网建设,对于构建覆盖城乡均等化的公共文化服务体系具有积极的推动作用。近几年来,我国地市级以下公共图书馆犹如雨后春笋,兴起一股建设热潮。然而,各地建设情况参差不齐,由于投入的人力、物力、财力有限,快速建设起来的地市级以下公共图书馆服务水平和能力不尽如人意,难以满足民众日益增长的文化需求。在政府不断精简人员编制和民众不断增长的服务需求的矛盾难以调和之时,地市级以下的公共图书馆服务外包为解决这一矛盾提供了新的思路。本文运用了文献研究法、历史研究法、调查研究法、实证研究法以及案例分析法等科学的研究方法,搜集与地市级以下公共图书馆服务外包研究相关的文献,加以筛选和整理分析,充分挖掘其中对研究有所助益的信息；运用历史研究法对包含地市级以下的公共图书馆外包服务源起及发展过程进行梳理,以求呈现较为清晰的发展脉络；运用调查研究法、实证研究法对现实中的地市级以下图书馆服务外包情况进行走访调研,并运用案例分析法加以深入分析研究,以求从个别到一般,总结归纳出对地市级以下公共图书馆服务外包具有参考意义的策略。本文第一部分为引言部分,阐述了本文的研究背景和研究的意义,运用文献研究法对国内外的相关研究进行分析综述,并介绍了本文的研究设想以及创新点。本文第二部分为对地市级以下公共图书馆概况的综合论述,阐述了公共图书馆以及地市级以下公共图书馆的内涵,提出地市级以下公共图书馆以数量众多、直接服务民众的特点成为我国公共图书馆事业的基石,对于普及民众文化知识、提高民众文化素养、丰富民众文化、满足民众文化需求具有不可替代的重要作用。剖析了地市级以下公共图书馆的建设和服务现状,并指出了其中存在的问题。本文的第三部分介绍了公共图书馆服务外包的源起和发展历程,论述了新公共管理思潮与公共图书馆服务外包之间的关系,以及这一思潮对公共图书馆服务外包的兴起所产生的影响。本文的第四部分剖析了我国地市级以下公共图书馆服务外包的现状,指出了目前地市级以下公共图书馆服务外包的种类和外包的方式,并对服务外包的优点和缺点进行了论述,并且进一步分析了地市级以下公共图书馆实施服务外包的必要性。本文的第五部分为案例介绍,首先对美国公共图书馆服务外包的先进经验进行了系统的介绍,然后重点介绍了国内无锡新区的公共图书馆服务整体外包的个案。本文的第六部分为地市级以下公共图书馆服务外包的策略研究,从合理确定外包范围、谨慎选择服务外包商以及建立外包服务的内部和外部评价机制来评估外包服务的质量。本文的第七部分为结尾部分,对未来地市级以下公共图书馆的服务外包发展趋势进行了展望,提出未来地市级以下公共图书馆服务的整体外包将成为新的发展趋势。本文在理论阐述和案例的分析和实证调研方面以及研究方法的运用方面存在诸多不足之处,深感学海无涯,需要花费巨大的心血以更加严谨的态度从事学术研究。本文不足之处敬请老师和同学们批评指正。
[Abstract]:The construction of public library is an important part of building socialism with Chinese characteristics . Strengthening the construction of public cultural infrastructure , perfecting the service network of public culture , building a standardized and equal public cultural service system covering both urban and rural areas is a key ring to promote the prosperity and development of socialist cultural undertakings .

This paper applies the methods of literature research , historical research , investigation , research , empirical research and case analysis to collect and analyze the literature related to the study of outsourcing of public library below the prefecture level , and to find out the information which is helpful to the study .
Using the historical research method to comb out the source of outsourcing service and the development process of the public library below the prefecture level , in order to present a clearer development vein ;
Using the investigation and research method , the empirical research method makes a visit and research on the service outsourcing of the following library services in the real world , and makes an in - depth analysis and research by using the case analysis method , so as to summarize and summarize the strategy of the reference significance for the public library service outsourcing under the local market level from the individual to the general .

The first part of this article is divided into the introduction part , expounds the research background and significance of this paper , uses the literature research method to analyze the relevant research at home and abroad , and introduces the research idea and innovation point of this paper .

The second part of this paper is a comprehensive exposition of the general situation of the public library below the prefecture level , expounds the connotation of the public library and the public library below the prefecture level , and puts forward that the public library below the prefecture level is the cornerstone of the public library cause in our country . It has an important role to popularize people ' s cultural knowledge , improve people ' s cultural accomplishment , enrich the people ' s culture and meet the needs of the people .

The third part of this paper introduces the origin and development course of the outsourcing of public library services , discusses the relationship between the new public administration thoughts and the service outsourcing of the public library , and the influence of this trend on the rise of the service outsourcing of the public library .

The fourth part of this paper analyzes the present situation of the service outsourcing of the public library below the municipal level of our country , points out the types of the service outsourcing and the way of outsourcing , and discusses the advantages and disadvantages of the service outsourcing , and further analyzes the necessity of implementing the outsourcing of the public library below the prefecture level .

The fifth part of this paper is a case introduction . First , the system introduces the advanced experience of the outsourcing of public library services in the United States , then introduces the case of the overall outsourcing of public library services in Wuxi New Area in China .

The sixth part of this paper is divided into the strategic research on the outsourcing of public library services under the local market level . The quality of the outsourcing service is assessed from the reasonable determination of the outsourcing range , the careful selection of the service outsourcers and the establishment of the internal and external evaluation mechanisms of the outsourcing services .

The seventh part of this paper is the conclusion part . The development trend of the service outsourcing trend of the following public libraries in the future is looked forward , and it is suggested that the overall outsourcing of public library services below the municipal level will become a new development trend .

In this paper , there are a lot of shortcomings in the theoretical exposition and the analysis of cases and the application of the research methods .
【学位授予单位】：安徽大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：G258.2;G251

【参考文献】