基于BSC的Q检验检疫局人员绩效管理系统优化研究

发布时间：2018-07-09 16:59

本文选题：平衡计分卡 + 绩效管理　；参考：《中国海洋大学》2013年硕士论文

【摘要】：众所周知，绩效管理考核是国家机关、事业单位公职人员管理的核心工作之一，而人员绩效考核管理对于改革与完善制度、提高公务员整体素质、保证机关单位高效协调运转均具有推动作用。在经济全球化的大趋势下，作为国家涉外行政执法机关的各地出入境检验检疫局，肩负着更加艰巨的使命和职责。近几年来，检验检疫系统在绩效管理体系建设方面已经取得了较大成绩，在工作人员考核制度上也进行了一定的探索，但大部分还是对组织绩效方面的研究，人员绩效管理方面尚属空白，而且从整体上看，考核步骤和方式的科学性、考核指标的客观性、考核结果的实用性等方面都存在不同程度的缺陷，难以适应当前工作需要。基于以上事实，笔者思虑从实际出发提出人员绩效考核管理系统优化策略。本文理论体系的建立是在对公共管理理论、绩效管理理论和平衡计分卡基础理论的研究讨论之上提出的，，同时，通过定性和定量分析、比较优化分析的方法，对原有的绩效管理体系进行弊病分析和改良建议。笔者根据Q检验检疫局的战略使命和愿景目标，重新构建了了平衡计分卡的四维度体系，然后从受众服务维度、内部流程维度、学习成长维度和财务预算维度四个方面初步建立了Q检验检疫局人员绩效管理系统。并针对四个核心业务，提出针对Q检验检疫局的人员绩效管理优化研究的思路和策略：首先，从绩效考核维度设计和关注点方面对传统维度进行了改进，然后，对绩效计划、绩效辅导、绩效考核、绩效提升四方面提出了优化后的指标体系，并将原有的年底一次性的考核方式，改进为季考、半年考和动态考核相结合的考核方式。论文根据机关的内在特有属性和各岗位人员的自身情况，在平衡计分卡理论基础指导下，建立了一套简洁方便、区分度强、科学合理的Q检验检疫局人员绩效管理考核优化体系。
[Abstract]:As we all know, performance management assessment is one of the core work of the public personnel management in state organs and institutions, and personnel performance appraisal management can improve the overall quality of civil servants and reform and perfect the system. To ensure the efficient and coordinated operation of organs and units have a role in promoting. Under the trend of economic globalization, the entry and exit Inspection and Quarantine Bureau, as a foreign administrative law enforcement agency, is shouldering a more arduous mission and responsibilities. In recent years, the inspection and quarantine system has made great achievements in the construction of performance management system, and has also made some exploration on the staff appraisal system. However, most of them are still studying the organizational performance. Personnel performance management is still blank, and overall, the scientific assessment steps and methods, the objectivity of the assessment indicators, the practicability of the assessment results, and other aspects of the defects, it is difficult to meet the needs of the current work. Based on the above facts, the author puts forward the optimization strategy of personnel performance appraisal management system. The establishment of the theoretical system is based on the research and discussion of the public management theory, the performance management theory and the basic theory of the balanced scorecard. At the same time, through qualitative and quantitative analysis, the methods of optimization analysis are compared. The original performance management system analysis and improvement of the shortcomings of the proposal. According to the strategic mission and vision goal of Q inspection and quarantine bureau, the author reconstructs the four dimensional system of balanced scorecard, and then from the audience service dimension, the internal process dimension, The performance management system of Q Inspection and Quarantine Bureau is preliminarily established in four aspects: learning and growth dimension and financial and budgetary dimension. Aiming at the four core businesses, this paper puts forward the ideas and strategies of personnel performance management optimization research for Q inspection and quarantine bureau. Firstly, it improves the traditional dimension from the aspects of performance evaluation dimension design and focus, then, the performance plan. Performance guidance, performance appraisal, performance improvement four aspects of the optimized index system, and the original year-end one-time assessment method, improved to the quarterly examination, semi-annual examination and dynamic assessment method. Under the guidance of the balanced Scorecard theory, the paper establishes a set of simple and convenient, strong differentiation, according to the inherent unique attributes of the organization and the personal situation of the personnel in each post. Scientific and reasonable Q inspection and quarantine bureau personnel performance management evaluation optimization system.
【学位授予单位】：中国海洋大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F752.55

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