江门市行政服务标准化运用研究
发布时间：2018-11-10 12:11
【摘要】：标准化是国民经济中一项重要的综合性基础工作，是对相关领域内重复应用的问题给出解决办法的活动。标准化在工业领域最先得到应用，工业生产中对技术标准的应用和不断完善极大地促进了生产力的发展。近年来，随着经济、社会的全面发展，标准化的理论已经逐步超出了单一产品技术标准的范畴，被广泛地应用到服务与管理实践过程中，其功能性也由单一经济性向社会性拓展。标准化管理体系是世界先进管理实践经验的科学总结，是关于质量管理和质量保证方面标准的集合，在企业管理应用中产生了积极的作用，收到了显著的效益，得到了世界各国的普遍认同和响应。 近年来，国内外一些政府部门，为提高政府行政机关效能，大胆探索创新，把标准化体系导入政府公共管理中。在经济社会转型和服务型政府改革的背景下，我国如何将国际上普遍推行的标准化管理理论引入政府行政服务管理领域，通过标准化“简化、优化、协调、统一”的原理，有效调整行政系统的内部组织关系和工作运作程序，为公众提供公正、快捷、高质量的行政服务，已经成为政府管理现代化的新趋势和推动服务性政府建设的新手段。而通过研究行政服务标准体系的构建以推动行政服务标准化工作也成为目前行政服务领域值得重视和研究的课题。 本文从行政服务领域的管理工作出发，运用标准化工作视角，运用文献分析、个案研究、举证研究等方法，通过国内外行政标准化工作的比较，结合我国行政体制改革和服务型政府的推进工作，探索性地提出行政服务标准体系构建的思路和途径，并综合运用分析与归纳，理论与实际相结合的研究方法，将体系的构建研究加以应用，以江门市行政服务中心的标准化实践经验为例，提供了构建和应用行政服务标准体系简约易行、极具推广价值的新范式，为地方政府和相关基层单位全面开展行政服务标准化建设，，提升行政服务水平，提高行政效能，提升公众满意度提供了科学的方法。 标准化在政府部门行政服务中运用的实践发展和理论探索主要也都发生在最近20年中，无论是理论体系还是研究方法仍处于不断发展和完善之中。由于受到研究文献、研究时间和作者研究能力的限制，本文的研究还只是初步的探索，仍有一些不足需要进一步完善。
[Abstract]:Standardization is an important comprehensive basic work in the national economy. It is an activity to solve the problem of repeated application in related fields. Standardization is first applied in the field of industry. The application and continuous improvement of technical standards in industrial production greatly promote the development of productive forces. In recent years, with the overall development of economy and society, the theory of standardization has gradually exceeded the scope of single product technical standard, and has been widely used in the process of service and management practice. Its function also develops from single economy to sociality. The standardized management system is a scientific summary of the world's advanced management practice experience and a collection of standards on quality management and quality assurance. It has played an active role in the application of enterprise management and received remarkable benefits. Has obtained the universal recognition and the response from the world various countries. In recent years, some government departments at home and abroad, in order to improve the effectiveness of government administrative organs, bold exploration and innovation, the standardization system into government public management. Under the background of economic and social transformation and service-oriented government reform, how to introduce the international standardized management theory into the field of government administrative service management, and how to adopt the principle of "simplification, optimization, coordination and unification". It has become a new trend of the modernization of government management and a new means to promote the construction of service-oriented government to effectively adjust the internal organizational relations and working procedures of the administrative system and provide fair, fast and high-quality administrative services to the public. To promote the standardization of administrative service by studying the construction of administrative service standard system has become a subject worthy of attention and research in the field of administrative service. In this paper, from the administrative service field of management, the use of standardization work perspective, the use of literature analysis, case studies, evidence research and other methods, through the comparison of domestic and foreign administrative standardization work. Combined with the reform of the administrative system and the promotion of the service-oriented government, this paper puts forward the ideas and approaches of constructing the administrative service standard system, and synthetically applies the research methods of analysis and induction, theory and practice. Taking the standardization practice experience of Jiangmen Administrative Service Center as an example, this paper provides a new paradigm of constructing and applying administrative service standard system, which is simple and easy to carry out and has great value of popularization. It provides a scientific method for local government and related grass-roots units to develop the standardization of administrative services, improve the level of administrative services, improve administrative efficiency, and enhance public satisfaction. The practical development and theoretical exploration of standardization applied in the administrative service of government departments mainly occurred in the last 20 years. Both the theoretical system and the research methods are still in the process of continuous development and perfection. Due to the limitation of the research literature, the research time and the author's research ability, the research of this paper is only a preliminary exploration, there are still some deficiencies need to be further improved.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D630
本文编号：2322437
[Abstract]:Standardization is an important comprehensive basic work in the national economy. It is an activity to solve the problem of repeated application in related fields. Standardization is first applied in the field of industry. The application and continuous improvement of technical standards in industrial production greatly promote the development of productive forces. In recent years, with the overall development of economy and society, the theory of standardization has gradually exceeded the scope of single product technical standard, and has been widely used in the process of service and management practice. Its function also develops from single economy to sociality. The standardized management system is a scientific summary of the world's advanced management practice experience and a collection of standards on quality management and quality assurance. It has played an active role in the application of enterprise management and received remarkable benefits. Has obtained the universal recognition and the response from the world various countries. In recent years, some government departments at home and abroad, in order to improve the effectiveness of government administrative organs, bold exploration and innovation, the standardization system into government public management. Under the background of economic and social transformation and service-oriented government reform, how to introduce the international standardized management theory into the field of government administrative service management, and how to adopt the principle of "simplification, optimization, coordination and unification". It has become a new trend of the modernization of government management and a new means to promote the construction of service-oriented government to effectively adjust the internal organizational relations and working procedures of the administrative system and provide fair, fast and high-quality administrative services to the public. To promote the standardization of administrative service by studying the construction of administrative service standard system has become a subject worthy of attention and research in the field of administrative service. In this paper, from the administrative service field of management, the use of standardization work perspective, the use of literature analysis, case studies, evidence research and other methods, through the comparison of domestic and foreign administrative standardization work. Combined with the reform of the administrative system and the promotion of the service-oriented government, this paper puts forward the ideas and approaches of constructing the administrative service standard system, and synthetically applies the research methods of analysis and induction, theory and practice. Taking the standardization practice experience of Jiangmen Administrative Service Center as an example, this paper provides a new paradigm of constructing and applying administrative service standard system, which is simple and easy to carry out and has great value of popularization. It provides a scientific method for local government and related grass-roots units to develop the standardization of administrative services, improve the level of administrative services, improve administrative efficiency, and enhance public satisfaction. The practical development and theoretical exploration of standardization applied in the administrative service of government departments mainly occurred in the last 20 years. Both the theoretical system and the research methods are still in the process of continuous development and perfection. Due to the limitation of the research literature, the research time and the author's research ability, the research of this paper is only a preliminary exploration, there are still some deficiencies need to be further improved.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D630
【参考文献】
相关期刊论文 前1条
1 孙敬水;发达国家标准化战略及其对我国的启示[J];科研管理;2005年01期
本文编号：2322437
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