海底捞企业员工知识资本的创新管理及启示

发布时间：2018-07-16 08:34

【摘要】：员工知识资本是员工个体所拥有或能控制的、能为公司带来竞争优势的一切知识和能力总和。实践中,海底捞依靠"低学历"员工知识资本创造了非凡业绩,给中国服务业带来了很多有意义的启示。在学术研究方面,海底捞模式使得知识资本研究从组织层次延伸到个体层次,扩大和丰富了知识资本的内涵,使学术界特别是知识资本实践者加深了对人力资本的认识。海底捞是中国服务行业运用员工知识资本的典范,海底捞雇佣的不是员工的体力,而是员工的脑力;海底捞对顾客的差异化人性服务是由员工脑力直接完成的;海底捞员工结构资本直接催生了人力资本、直接或间接催生了顾客资本的产生。
[Abstract]:Employee knowledge capital is the sum of all knowledge and ability that employees own or can control and bring competitive advantage to the company. In practice, undersea salvage relying on "low education" employees knowledge capital to create extraordinary performance, to China's service industry has brought a lot of meaningful inspiration. In the aspect of academic research, the undersea fishing model makes the research of knowledge capital extend from the organizational level to the individual level, expands and enriches the connotation of the knowledge capital, and makes the academic circles, especially the practitioners of the knowledge capital, deepen their understanding of the human capital. Submarine fishing is an example of using employee knowledge capital in Chinese service industry. What undersea fishing employs is not the physical strength of employees, but the brainpower of employees, and the differentiated human service to customers is directly accomplished by employees' brains. The structural capital of undersea fishing staff directly spawned human capital, and directly or indirectly gave birth to customer capital.
【作者单位】：红河学院商学院;江西师范大学商学院;
【基金】：国家社科基金项目“中国企业员工知识资本理论与管理研究”(编号:12BGL060) 红河学院应用型科学研究重点项目“云南省内区域知识资本测量与管理对策研究”(编号:XJY15Z04) 红河学院工商管理学科建设的阶段性成果
【分类号】：F272.92;F719.3

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