重庆某餐馆核心员工管理探析
发布时间：2019-03-14 08:53
【摘要】：随着国民经济的发展,人们的生活水平也在提高,餐饮的社会需求也愈发旺盛,为该类型企业提供了良好的发展舞台。在企业发展过程中,核心员工是其发展的动力源泉,是企业逐步走向成功的关键助推力。核心员工在企业人员数量中所占的比例相对较小,但是其却可以为企业提供大多数的利益。从目前的情况看,餐饮业从业人员的流动比率是非常高的,而一旦核心员工流失,不仅仅在产品质量的稳定性方面,甚至是核心客户资源的控制上,对企业造成的打击和损失都会是非常巨大的。 本文案例中的餐饮企业是重庆市某县城中刚刚起步经营的一家社会高级餐馆,从产品特色及客源市场来说,是比较有竞争力的。但是在经营过程中,出现了经营者精力过于分散及高级管理者欲出走等情况。针对该餐馆在经营管理特别是人力资源管理方面存在的问题,论文着重阐述了如何通过提升核心员工管理水平提升整个餐馆经营管理水平。餐馆通过对核心员工的相关管理措施,可以获得比较稳定的高级管理人员队伍,并使之在企业发展过程中不断进行自我价值的提升,进而提升餐馆的经营管理绩效。在对核心员工进行管理时,应该采用情感、薪酬及发展相结合的三位一体式的管理模式,以薪酬留身、发展留念、情感留心,打造对餐馆忠诚的员工及管理队伍,让员工参与到餐馆发展过程中来,与他们分享餐馆发展的成果。
[Abstract]:With the development of national economy, people's living standard is also improving, and the social demand of catering is more and more exuberant, which provides a good stage for the development of this type of enterprise. In the process of enterprise development, the core staff is the source of its development and the key thrust to the success of the enterprise. The proportion of core employees in the number of personnel is relatively small, but it can provide the majority of benefits for the enterprise. As far as the current situation is concerned, the mobility ratio of employees in the catering industry is very high, and once the core staff is lost, not only in terms of the stability of product quality, but also in the control of core customer resources, The damage and loss to the enterprise will be very huge. The catering enterprise in this paper is a social high-end restaurant which has just started to operate in a certain county of Chongqing. It is competitive in terms of product characteristics and tourist market. But in the course of business, the manager's energy is too scattered and the senior manager wants to leave and so on. In view of the problems existing in the management of the restaurant, especially the human resource management, the paper focuses on how to improve the management level of the whole restaurant by improving the management level of the core staff. Through the related management measures to the core staff, restaurants can obtain a relatively stable team of senior managers, and make them continue to improve their self-value in the process of enterprise development, so as to enhance the management performance of restaurants. In the management of core staff, we should adopt a trinity management model that combines emotion, compensation and development, so that we can stay in salary, develop remembrance, pay attention, and build loyal staff and management team to restaurants. Engage employees in the restaurant development process and share with them the results of the restaurant development.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：F272.92;F719.3
本文编号：2439835
[Abstract]:With the development of national economy, people's living standard is also improving, and the social demand of catering is more and more exuberant, which provides a good stage for the development of this type of enterprise. In the process of enterprise development, the core staff is the source of its development and the key thrust to the success of the enterprise. The proportion of core employees in the number of personnel is relatively small, but it can provide the majority of benefits for the enterprise. As far as the current situation is concerned, the mobility ratio of employees in the catering industry is very high, and once the core staff is lost, not only in terms of the stability of product quality, but also in the control of core customer resources, The damage and loss to the enterprise will be very huge. The catering enterprise in this paper is a social high-end restaurant which has just started to operate in a certain county of Chongqing. It is competitive in terms of product characteristics and tourist market. But in the course of business, the manager's energy is too scattered and the senior manager wants to leave and so on. In view of the problems existing in the management of the restaurant, especially the human resource management, the paper focuses on how to improve the management level of the whole restaurant by improving the management level of the core staff. Through the related management measures to the core staff, restaurants can obtain a relatively stable team of senior managers, and make them continue to improve their self-value in the process of enterprise development, so as to enhance the management performance of restaurants. In the management of core staff, we should adopt a trinity management model that combines emotion, compensation and development, so that we can stay in salary, develop remembrance, pay attention, and build loyal staff and management team to restaurants. Engage employees in the restaurant development process and share with them the results of the restaurant development.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：F272.92;F719.3
【引证文献】
相关硕士学位论文 前2条
1 张迎;基于内部服务的餐饮集团员工绩效管理研究[D];青岛大学;2013年
2 霍欣;生命周期理论视角下的餐饮企业资本结构研究[D];河北大学;2014年
，本文编号：2439835
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